Deputy Practice Manager

Deputy Practice Manager
Severnside Medical Practice – Quayside House, Gloucester

We are looking to recruit a motivated and experienced Deputy Practice Manager to join our
supportive and friendly team at Severnside Medical Practice. This is an exciting opportunity
to play a key role in the smooth day-to-day running of our Practice and to deputise for the
Practice Manager when required.

The Deputy Practice Manager will support the management team in ensuring that the practice
continues to deliver safe, efficient, and high-quality care to our patients. The role involves a
wide range of responsibilities, including HR administration, supporting staff, overseeing
clinical systems and audits, managing QOF and IIF achievement, producing GP rotas,
assisting with recruitment and training, and ensuring compliance with key standards and
policies.

What We’re Looking For

We are seeking an individual with:

• Previous experience in a senior administrative or management role (experience in primary care desirable).
• Strong leadership, organisational, and communication skills.
• Ability to work flexibly, both independently and as part of a team.
• A commitment to supporting high-quality patient care and continuous improvement.

The Role

• Hours: 30–37.5 per week (part-time or full-time, to suit the right candidate)
• Salary: Dependent on experience
• Flexibility in working pattern: ideally spread across 4–5 days, but we are happy to discuss arrangements to suit individual commitments.

About Us
In July 2019, we moved into Quayside House, a modern purpose-built facility that has
allowed us to expand both our clinical team and the services we offer.

Our team currently includes:

• 7 GPs, 1 paramedic, 4 practice nurses, and 1 healthcare assistant
• Additional support from care coordinators, pharmacists, CPNs, midwives, health visitors, and district nurses

Severnside is a training practice, regularly hosting an ST3 doctor and medical students. We
pride ourselves on being a welcoming, supportive, and progressive practice.

Why Join Us?

• Work within a friendly, supportive, and multi-disciplinary team.
• Opportunity to shape and improve how the practice operates.
• A role with variety, responsibility, and the chance to make a real difference in patient care.

 (The advert may close earlier if number of suitable applicants apply)

Job Summary

The Deputy Practice Manager will play a key role in supporting the Practice Manager and GP
Partners in the efficient, effective, and safe running of the practice. This role is central to ensuring
that our administrative, HR, and operational systems work smoothly so that the practice team can
deliver high-quality care to patients. The post holder will take responsibility for a wide range of
duties including HR administration, staff support, compliance, IT systems, and performance
monitoring, as well as deputising for the Practice Manager when required. This is a varied and
rewarding role that requires strong organisational skills, leadership, and the ability to work
collaboratively across the practice team.

Key Responsibilities

Deputising & Leadership

• Deputise for the Practice Manager in their absence.
• Take on Reception Supervisory duties in the absence of the Reception Supervisor.
• Support the Practice Manager in leading, motivating, and developing the team.
• Contribute to staff engagement and wellbeing initiatives, supporting a positive, inclusive
• workplace culture.

Practice Operations & Compliance

• Help ensure the smooth day-to-day running of the practice.
• Support the Practice Manager in ensuring compliance with CQC standards, preparing for inspections, and updating policies and procedures.
• Assist in overseeing enhanced services and completing associated claims (CQRS, Public Health, etc.).
• Oversee QOF and IIF targets, including audits, recalls, and data validation to ensure continued high achievement.
• Manage the QOF call and recall system to ensure patients are appropriately invited and monitored in line with targets.
• To carry out routine searches, audits and recalls as required by the Doctors, Nurses and Practice Manager.
•  Support the Practice Manager in handling and managing patient complaints in line with NHS guidance and practice policy.
• Contribute to change management as NHS and PCN requirements evolve.
• Keep the Practice Manager informed of any matters arising or problems / potential problems.
• Produce GP rotas and book Locum GPs as required.
• Complete monthly prescription pricing authority claim.
• Arrange and chair the Practice MDT safeguarding meeting normally every 6-8 weeks.
• Arrange & manage the Practice’s PLT sessions.
• Processing of death documentation.
• All other duties as requested or required.

HR Administration

• Maintain accurate and up-to-date staff records and HR files.
• Support recruitment, onboarding, induction, and training of new staff.
• Assist with annual staff appraisals and performance reviews.
• Ensure compliance with employment legislation and HR best practice.
• Support staff wellbeing and development.
• Assist in disciplinary meetings alongside the Practice Manager when required.

Digital & IT Systems

• In the absence of the IT Lead, report faults with the computer or phone system to suppliers and monitor progress.
• Support the implementation and development of digital tools and systems to improve efficiency and patient access.
• Assist in providing IT training and support to staff.

Staff & Team Development

• Support internal meetings, training sessions, and as required.
• Arrange and manage PLT sessions.
• Contribute to staff engagement and wellbeing initiatives, supporting a positive, inclusive workplace culture.

Patient Engagement & Communication

• Ensure effective communication with patients, carers, and staff.
• Work with the Patient Participation Group (PPG) and other forums to strengthen patient feedback and engagement.
• Communicate effectively with the wider primary care network team, including pharmacists, community teams, and allied professionals.

Safeguarding & Governance

• Arrange and chair the Practice MDT safeguarding meetings.
• Ensure all staff understand safeguarding responsibilities.
• Maintain security of data at all times.
• Support practice-wide initiatives on infection control and health and safety.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:
The post-holder will assist in promoting and maintaining their own and other’s health, safety and
security as defined in the Practice Health & Safety Policy and the Practice Infection Control Policy.
This will include (but will not be limited to):

• Using personal security systems within the workplace according to the Practice guidelines.
• Assist in ensuring job holders across the Practice adhere to their individual responsibilities for Infection Control and Health and Safety, using a system of observation, audit and check. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Maintain an up-to-date knowledge of Health and Safety and Infection Control Statutory and best practice guidelines and ensure implementation across the Practice.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively identifying, reporting, and correction of Health and Safety hazards and Infection hazards immediately when identified.
• Assist in the induction of new staff.
• Undertake regular Infection Control training (minimum annually).
• Routine management of own team / team areas, and maintenance of work space standards.
• Demonstrate due regard for Safeguarding and Promoting the welfare of children.

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to
include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and /or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities of other who are undertaking similar work.

Quality:
The post-holder will strive to maintain quality within the Practice and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patient’s needs.
• Effectively manage own time, workload and resources.
•  

Communication:
The post-holder should recognise the importance of effective communication within the team and
will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of Services:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audits where appropriate.
• Any other duties as required by the Practice Manager, Doctors and Practice Nurses.

If you are interested in applying for this role or would like to discuss the role in more detail, please contact the Practice Manager, Beverley Lewis or click on Apply Now to send your CV. 

Call the Practice Manager, Beverley Lewis, on 01452 891110.