Head of Technical Operations & Infrastructure, Band 8c

Job summary

This is a pivotal digital leadership role responsible for the planning, assurance, and secure delivery of all core digital infrastructure and user support services across GHFT.

Reporting to the Director of Digital Operations (CTO), the post holder will manage the functions critical to the Trust's digital stability and resilience.

The post holder will play a critical role in advising and influencing senior clinical and corporate leaders, providing clear, evidence-based recommendations and assurance on highly complex digital and infrastructure risks, investments, and service performance.

The role requires the ability to communicate highly complex technical issues clearly and confidently to non-technical audiences, including Executive Directors and Board-level forums.

This role is strategically balanced:

- 50% Digital Service Delivery and Service Strategy: Owning the user experience, governance, continual service improvement, and strategic direction for the Service Desk, Telephony, IT Admin, and small project delivery.

- 50% Core Infrastructure Strategy and Resilience: Leading the planning, architecture, security assurance, and technical evolution of Server, Data Centre, Network, and foundational Digital Solutions infrastructure.

The postholder will ensure the underlying technology and support ecosystem is resilient, future-proofed, and fully compliant with national (NHS) and local governance requirements, enabling exceptional patient care and a productive staff experience.

Main duties of the job

The post holder will provide professional, strategic, and operational leadership across the Digital Operations & Infrastructure portfolio, ensuring service continuity, driving technical capability, and leading cultural excellence.

- Direct the strategic and operational functions for Digital Infrastructure (Server, Network, Data Centre), Service Desk (1st/2nd line support), Telephony (Fixed and Mobile), IT Admin, and the Small Works / Projects pipeline.

- Ensure the availability, security, and resilience of all core infrastructure platforms that underpin critical clinical and corporate systems (EPR, PACS, etc.).

- Provide visible senior leadership in Critical Incident Management (CIM), commanding the response to major service outages to minimise clinical impact.

- Act as the strategic link between the overarching Digital Strategy and the operational delivery teams, ensuring all tactical workstreams and investments support the Trust's long-term goals.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

23 June 2026

Pay scheme

Agenda for change

Band

Band 8c

Salary

£79,504 to £91,609 a year (pa pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-26-T0416

Job locations

Gloucester Royal Hospital

Gloucester

GL1 3NN

United Kingdom

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.