Patient Access Officer, Band 3

Job summary

Head & Neck, Band 3, Patient Access Officer

37.5 hours per week

To provide administrative support to the Head & Neck admissions teams, including the booking of appointments for patients requiring surgical procedures into outpatient clinics and theatre lists.

To ensure patients are booked within Trust waiting time targets and to ensure all clinic and theatre capacity is fully utilised.

Main duties of the job

- Contact patients for Admission and negotiate appointments

- Book patients within clinical and trust waiting time targets

- Process cancellations and re-appoint patients

- Fully utilise all clinic & theatre capacity

- Liaise with clinical staff

- Booking investigations as requested by the clinical team, including negotiation of dates with the patients

- Validate each patient's pathway by checking and updating RTT codes

- Regularly informing the Unit Coordinator about progress and flagging up as a matter of urgency any issues

- Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.

- As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.

- To work flexibly and pro-actively as part of a team while adapting to the demands of the department/team as required.

- To cover colleagues during absences/annual/sick leave as directed by the Unit Coordinator

- To undertake routine office duties

- To liaise with relevant team members to ensure that any process changes run smoothly

- To work with the Supervisor and Booking Coordinators as appropriate

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Equality, Diversity and Inclusion is crucial to ensuring fairness, celebrating differences and creating environments where everyone feels valued and empowered to contribute.

To deliver the highest standard of care at Gloucestershire Hospitals, we foster an environment that promotes inclusivity, ensuring that both our staff can thrive and our patients receive services tailored to their needs.

Details

Date posted

13 May 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year (pa pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-26-T0320

Job locations

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.