Receptionist / Ward Clerk, Band 2- Womens & Childrens

Job summary

37.5 hours a week (Monday to Friday 08.30- 16:30)

To work Monday to Friday at Cheltenham General Hospital or Gloucestershire Royal Hospital as a receptionist/ward clerk, providing administrative support. Working hours are 08:30 to 16:30 each day, candidate expected to travel in their own time.

As a key member of the team, responsible for providing administrative, clerical and reception support to ensure the effective operation of the outpatient clinic and inpatient ward areas for patients, visitors and staff; the role contributes to a safe environment that focuses on providing a high quality public service and maintains a high level of patient care within Women & Children's Services

Main duties of the job

- Welcome and receive patients, visitors and other members of staff to the inpatient ward in a polite and professional manner and undertake general reception duties.

- Responsible for all aspects of administration and using own initiative to assess and deal with any non-clinical problems to ensure a sufficient support service in the clinical area.

- Prioritise work ensuring support for clinical staff is always available for the efficient delivery of patient care.

- To maintain accurate records and support the clinical staff with data input into electronic patient records as necessary. Maintain accurate admission and discharge information.

- Ensure that all results and other information are accurately filed in the patients notes, and that patient notes are up to date, and maintained to the approved Trust standard.

- Undertake all notes preparation for Consultant and Midwifery Led Clinics.

- Where necessary, make follow-up appointments, from the ward, using the appropriate systems.

- Ensure accurate and specific tracing of all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need and ensuring data protection and confidentiality are maintained at all times.

- To communicate discharge information to GP Surgeries, Community Midwives and other Maternity Units and any other members of the multidisciplinary team, and to continually update the bed state as required.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

08 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year (pa, pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-26-T0213

Job locations

Trustwide (Cheltenham and Gloucester)

Gloucestershire

GL1 3NN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.