Band 3 Clinical Services Administrator - Thornbury

Job summary

We are looking for a motivated and enthusiastic person to join our South Glos Recovery North team at The Elms, Thornbury (there may be some requirement to work at our Kingswood site).

We are looking to appoint a forward thinking, flexible, resilient and resourceful individual with experience of and/or an interest in working with service users accessing community mental health services.

The successful applicant will have proven administration skills, a warm, friendly telephone manner and face to face interaction, good experience of typing (note taking & dictation) and enjoy being a team player.

Experience of handling difficult/challenging conversations would be an advantage for some of our roles.

The post holder will work closely with the other administrators and report to the Lead Admin and Team Manager, and also support the Medics, Senior Practitioners and Registered Professionals (Key Workers) to ensure the service meets service user outcomes, its key performance indicators and key stakeholder requirements.

This role will also be responsible for maintenance of the building and running the reception.

The services operate from 0900-1700. Monday and Friday are required days, the third day to be agreed at interview.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systemsincluding Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be ableto work within a team effectively and share work streams where appropriate.

There may be a requirement to provide supervision to support administrators or apprentice posts.

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised andthey are accountable for their own actions - manager is available for reference but generally, they will manager their own workload.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

07 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-SGLOS020-0426

Job locations

The Elms

26 Gloucester Road

Thornbury

BS35 1DG