Band 3 Clinical Services Administrator - Weston-super-Mare

Job summary

Do you share our passion for supporting veterans and their families ?

We are looking for a highly motivated and enthusiastic clinical administrator to join our team in the Southwest Op Courage service.

About Op COURAGE Southwest

Op COURAGE Southwest is an NHS England-commissioned service delivering the Integrated Veterans' Mental Health Service across the Southwest region, covering Devon, Cornwall, Somerset, Bristol, Gloucestershire, Wiltshire, and Dorset.

Led by Avon and Wiltshire Mental Health Partnership NHS Trust, we are one of six national Op COURAGE services. We work in partnership with statutory providers, third-sector organisations, and commissioned veterans' services to deliver high-quality, coordinated care for the Armed Forces veteran community.

We support reservists, veterans, and their families by providing a comprehensive mental health pathway that integrates a mental health, physical health, and wellbeing service, tailored to individual needs. Our service is available to anyone who has served in the UK Armed Forces, regardless of length of service, rank, or reason for leaving.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

Key Responsibilities

• Providing day-to-day administrative support to the clinical and management teams
• Managing appointments, referrals, and patient records with accuracy and confidentiality
• Supporting communication within both the service and wider community
• Assisting with general office duties, including handling enquiries, maintaining databases, preparing documentation and supporting meetings
• Contributing to an efficient, welcoming, and veteran-focused environment

This role would suit someone who is organised, reliable, and confident using administrative and IT systems. You will enjoy working as part of a team, have strong communication skills, and be committed to delivering a high-quality service for veterans and their families.

About the Role

We are looking for a proactive and well-organised Band 3 Administrator to join our friendly and committed team. This role is essential in supporting the smooth running of our service and supporting the delivery of high-quality care to veterans across the Southwest.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

*PLEASE READ: RIGHT TO WORK IN THE UKTHIS POSITION IS NOT ELIGIBLE FOR SKILLED WORKER VISA SPONSORSHIP. APPLICANTS MUST ALREADY HOLD THE LEGAL RIGHT TO WORK IN THE UK AT THE TIME OF APPLICATION, AS THE ORGANISATION IS UNABLE TO SUPPORT SPONSORSHIP FOR THIS POST.*

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year (pending pay award)

Contract

Permanent

Working pattern

Full-time

Reference number

342-SS025-0326

Job locations

Coast Resource Centre

Diamond Batch Road, Locking Castle

Weston-super-Mare

BS24 7FY