Trauma and Orthopaedic Outpatient Coordinator & Validator, Band 3

Job summary

To provide an efficient and friendly service to all patients and visitors attending the outpatient department.

To do RTT validation of patients to prevent 52-week breaches

Advise on capacity for the booking office and reception team

Ensuring all preparation of patient medical notes for all clinic attendances are completed.

To record patient attendance and action patient's outcomes.

Where appropriate, make appointments and any associated administration, without direct supervision.

Ensure the professional image of the department and trust is maintained at all times.

Flexible approach to working hours to meet demands of the service.

Main duties of the job

To support the Band 4 Supervisor

RTT validation

Support the clinic prep team wherever needed

Ensuring the preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances are completed.

Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times.

Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g., x-ray.

Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list.

Advising on capacity for the orthopaedic booking team and reception team.

Ensure all outcomes are departed and completed correctly.

Book support service e.g., transport, interpreter for appointments.

Deal with telephone calls professionally and timely

Complete all training in accordance with trust policy.

Good working knowledge of trust cancellation/DNA policy.

Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy.

Any other duties as required commensurate with the grade.

About us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.

The Patient Experience Team is a diverse, supportive team that promotes a safe environment to enable a culture of continuous improvement. The team is part of the Quality team and is committed to improving the experiences of those using our services and supporting our Trust to realise its vision to provide the Best Care for Everyone.

Details

Date posted

13 May 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year (pa pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-26-T0324

Job locations

Cheltenham General Hospital

Cheltenham

GL53 7AN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.