Band 3 Clinical Services Administrator - Clevedon

Job summary

We are looking for motivated and enthusiastic people to join the North Somerset CAMHS Team.

We look to appoint forward thinking, flexible, resilient and resourceful individuals with experience and/or an interest in working with service users accessing community mental health services.

The successful applicant will have proven administration skills, a warm, friendly telephone manner and face to face interaction, good experience of typing/record keeping and enjoy being a team player.

Experience of handling difficult/challenging conversations is essential as this role will the call handler role for a busy team.

The post holder works closely with the other administrators and support the Psychiatry Team, Senior Practitioners and Registered Professionals (Key Workers) to ensure the service meets service user outcomes, its key performance indicators and key stakeholder requirements.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

The post holder will be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (IAPTUS).

The post holder will need to be able to work within a team effectively and share work streams where appropriate.

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates.

Please see the attached Job Description for a full list of duties and responsibilities.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

Details

Date posted

23 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata (pending pay award)

Contract

Permanent

Working pattern

Full-time

Reference number

342-CAMHS010-0226

Job locations

The Barn

Great Western Road

Clevedon

BS21 6HJ