Administrative, Systems and Support Services Manager

Job summary

The Community Mental Health and Learning Disabilities Directorate is strengthening its administrative infrastructure, and we are delighted to offer an exciting new opportunity to lead and shape our Administrative Service.

We are seeking an inspiring and forward-thinking leader with a genuine passion for delivering high-quality administrative support and driving innovation across our services. You will bring a keen eye for detail, a commitment to continuous improvement, and the capability to design and implement effective administrative processes. An interest in utilising and advancing technology to enhance administrative efficiency will be highly valued.

In this leadership role, you will oversee a diverse team--including receptionists, administrators, PAs, and Medical Secretaries--while championing professional development and fostering a supportive, high-performing culture.

Our vision is to deliver a robust, adaptable, and consistently high-quality administrative service that evolves alongside the changing needs of our clinical teams. If you are motivated, dynamic, and ready to make a meaningful impact, we would love to hear from you

Main duties of the job

To lead and oversee business, governance, contract, and data functions within administrative services for community mental health and learning disabilities.

Ensure the effective delivery of business plans and development projects across the admin portfolio, maintaining appropriate governance and compliance with Trust-wide frameworks.

To manage the provision and dissemination of highly confidential and sensitive information, including governance reporting, assurance returns, and business performance data.

To oversee and manage admin portfolio business/workstream plans, including delivery strategies, engaging with Finance, HR, and Business Intelligence teams to align and inform business planning and decision-making.

To ensure data quality, reporting, and analysis from Trust systems are used effectively to inform practice, identify trends, and support continuous service improvement.

To lead and line manage multiple staff within administrative teams, ensuring clear communication, training, and performance management in line with Trust policy.

To coordinate papers and presentations for formal governance and Trust meetings, including obtaining Service Level Exception Reports, proofreading reports, preparing presentations, and supporting discussions to achieve business objectives.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year Per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

327-25-1013

Job locations

TBC

TBC

Gloucestershire

GL3 4AW

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online