MSK Administrator

Job summary

This vacancy is offered on a permanent basis, 30 hour per week.

The Musculoskeletal Physiotherapy Service provides an assessment and treatment service locally for patients. The Physiotherapy Team work collaboratively across the MSK/MSKAPS Pathway and the Admin Team are expected to support each other in the same way.

The role will involve working alongside colleagues with daily patient contact, either face to face or via telephone calls. This role also requires interaction with a varied staff group both internal to this organisation and within the wider Gloucestershire service regarding referrals, enquires and patient pathways with the support of the admin team and physiotherapists.

Main duties of the job

The post holder is responsible for the Administrative, Reception and Clerical Duties in the Musculoskeletal Service on a day to day basis. The post holder will also provide assistance to the rest of the MSK admin team across the County where necessary to ensure a consistent and professional Service to all service users.

To be able to plan and be responsible for own work by developing an understanding of the flow of work/priorities of the MSK Service.

Whilst predominately the role will support MSK Adult Physio Service, there will be a requirement to train and develop process skills to support MSK Advanced Practitioner Service and offer cross cover when necessary and in challenging times.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

25 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

327-25-972

Job locations

Stroud Therapy Department

Level Four Kings Street

Stroud

GL5 3BS

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online