Experienced Dental Receptionist – Full Time

We are looking for a highly capable, organised and dependable individual to join our busy dental practice as a full-time receptionist.

This is a demanding and varied position requiring someone who is confident, quick-thinking and able to manage several responsibilities simultaneously while maintaining a professional and welcoming approach to patients.

What we're looking for

• Excellent multitasking skills: Confident managing telephone calls, patient enquiries, appointments and administrative tasks simultaneously.
• Ability to work under pressure: Remains calm, focused and efficient during busy and demanding periods.
• Quick learner: Able to absorb new information, learn systems and procedures efficiently and apply training independently.
• Professional maturity: Demonstrates sound judgement, emotional intelligence, accountability and a sensible approach to workplace challenges.
• Initiative and independence: Recognises what needs doing, prioritises effectively and takes responsibility for completing tasks.
• Reliability and commitment: Understands the importance of punctuality, consistent attendance, teamwork and supporting the smooth running of the practice.
• Excellent communication skills: Confident, articulate and professional when speaking with patients, clinicians and colleagues.
• Attention to detail: Maintains accurate records, follows procedures and works to a consistently high standard.

Essential experience

We are looking for applicants with at least two years' experience in a busy reception, appointment-management or customer-facing administrative role.

Previous dental or medical reception experience would be a significant advantage.

Applicants must be confident using computer systems, handling a high volume of enquiries and managing competing priorities.

Key responsibilities

• Managing patient appointments and maintaining efficient clinical diaries.
• Handling telephone calls, emails and patient enquiries promptly and professionally.
• Welcoming patients and managing reception during busy clinical sessions.
• Supporting patients with treatment arrangements, payments and follow-up appointments.
• Maintaining accurate patient records and administrative systems.
• Working closely with clinicians and colleagues to ensure the practice runs efficiently.
• Anticipating problems, taking initiative and ensuring outstanding tasks are followed through.

About Gratton House Dental

We are an established dental practice in Cheltenham committed to providing high-quality dentistry and an excellent patient experience.

We value people who are hardworking, dependable and take genuine pride in doing their job well.

This position will suit someone who enjoys being busy, works well as part of a team and understands that running an efficient dental practice requires everyone to take responsibility for their contribution.

This is a full-time, practice-based position.

To apply, please submit your CV and a short covering letter outlining your relevant experience, particularly your ability to multitask, work under pressure and learn new systems quickly, by clicking on Apply Now.