Housing Interventions Officer

WHAT'S IN IT FOR YOU?

Competitive hourly rate
Opportunity to make a real impact supporting local people
Supportive public sector team environment
Clear processes, training and guidance to help you succeed
Varied day-to-day work with autonomy and structure

MUST HAVE'S
Experience in a customer-focused, casework or support role
Strong communication skills (written and verbal)
Confidence handling sensitive conversations with empathy
Excellent organisation and ability to manage a busy workload
Good IT skills and confidence using databases/systems

NICE TO HAVE'S
Experience within housing, homelessness or tenancy support
Understanding of safeguarding and working with vulnerable people
Experience working in a local authority or public sector setting
Knowledge of relevant housing legislation and guidance

SO, WHAT WILL YOU BE DOING?
Managing a caseload and delivering timely, accurate support
Speaking with customers to understand circumstances and agree next steps
Assessing needs, risks and suitability of available options
Keeping clear, detailed records and updating systems accurately
Liaising with internal teams and external partners to progress cases

HELPFUL EXTRAS
Flexible approach and ability to adapt to changing priorities
Commitment to confidentiality, professionalism and best practice
Positive, proactive attitude with a solutions-focused mindset