Housing Officer

Hours: 37 hours per week
Salary: 29,839 per annum
Location: Gloucester

Are you passionate about supporting older and vulnerable people to live independently within safe, well-managed homes?

Our client is seeking a Housing with Care Officer to deliver high-quality housing management services within their Housing with Care schemes. This is a key frontline role focused on resident wellbeing, effective tenancy management, and creating welcoming, supportive communities.

Key Responsibilities

• Manage all aspects of tenancy management, including referrals, sign-ups, terminations, voids, and regular tenancy visits.
• Support residents to maintain their independence and wellbeing through individual support plans, group activities, and signposting to relevant specialist services.
• Hold regular customer surgeries and respond promptly to housing-related enquiries.
• Carry out health & safety inspections, tenancy audits, and compliance checks, ensuring accurate record keeping at all times.
• Work collaboratively with local authorities, social care teams, contractors, and partner agencies to achieve positive outcomes for residents.
• Support income collection processes and monitor service charges effectively.
• Encourage resident involvement and provide opportunities for customers to influence service delivery.
• Act as a positive representative of the organisation, working in line with agreed values and service standards.

About You

• Experience working with older people or vulnerable adults within a housing, care, or support environment.
• Sound knowledge of housing legislation, welfare benefits, and tenancy management.
• Strong communication and interpersonal skills, with a customer-focused approach and the confidence to manage challenging situations professionally.
• Full UK driving licence and access to a vehicle for work-related travel