People Operations Team Leader

Reference: 12762
Location: Cheltenham, United Kingdom
Closing Date: 06/01/2026

The Role

Reporting to the Senior People Partner- Operations & Partnering, our People Operations Team Leader plays an important role in achieving our objective of creating an amazing employee experience.

You are passionate about working in HR and leading a team of c. 4 People Administrators in a busy, fast paced department; ensuring productivity, quality and SLA measures are maintained.

You’ll collaborate regularly with our wider People Team as well as a variety of stakeholders from across the whole business.

You’ll be tenacious with understanding and managing our systems; happy to get hands on problem solving and streamlining people processes which help create positive, engaged and highly effective teams.

You Will

• Use your HR experience and knowledge to review our practices with employee experience, compliance and efficiency in mind, developing your team to do the same
• Take a coaching style to develop your team’s potential and create a high performing team– help them play to their strengths so they can progress.
• Be responsible for managing the delivery of all day-to-day aspects of People Operations administration.
• Manage the maintenance of our people system data, such as optimisation, data entry and managing processes.
• Own and develop many of our international people lifecycle administration processes, working with your team to ensure we maintain effective and clear processes from onboarding, to changes and offboarding.
• Oversee the administration of UK and International benefits.
• Gain an understanding how all of our People systems work and integrate with our HRIS, to work with our People Data & Systems Administrator, ensuring they are fit for purpose, and are making everyone’s working lives more efficient
• Play an integral part in the wider People team with special projects and requests.
• Ensure your team are set up for success – they are engaged and clear about their responsibilities and priorities and have the right tools to get the job done.
• Be the main escalation point for queries/issues raised to you.
• Work with the wider People team to ensure we have legally compliant processes in place for all of the countries we support
• Assist with internal and external audit project requests
• Role model a continuous improvement mindset with employee experience at the forefront, ensuring opportunities for efficiencies are continually identified and actioned

You Are

• Experienced in previous HR roles which include exposure to employee relations; working closely with HR systems and people data.
• Happy to get hands on - so you need to have a genuine excitement and passion for people operations, with experience of breaking down processes/problems and identifying opportunities to deliver business improvements at local, regional and global levels.
• Comfortable with discussing compliance, with a good working knowledge UK employment laws, any knowledge of international employment laws would also be beneficial but is not required
• Ready to lead a team- with strong coaching and leadership skills.
• Capable of managing and delivering a high volume of work at pace - keeping calm under pressure and errors to a minimum.
• Able to take responsibility and ownership for your workload – being proactive and confident to use your own initiative and see things through to completion.
• Friendly and engaging with the ability to build collaborative, trustworthy relationships across a global team.
• Confident with handling confidential information and understanding the importance of data protection.
• Happy to role model the best use of Microsoft Office – Teams, Word, Excel, Outlook and PowerPoint.

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme 
• A range of local discounts with businesses across Gloucestershire

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. 

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. 

We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?