IT Support and Infrastructure Engineer

We re looking for an IT Infrastructure & Support Engineer to join our global IT team. This role sits at the intersection of hands-on support and infrastructure operations, supporting critical systems across servers, networking, cloud, and security.

You ll work closely with senior engineers to ensure our environment remains secure, reliable, and scalable, while also playing a key role in troubleshooting, continuous improvement, and project delivery.

Infrastructure Operations

• Support day-to-day operation of servers, storage, networking, and cloud platforms
• Perform system health checks and proactively flag issues
• Carry out approved maintenance and configuration changes

Incident & Service Management

• Act as an escalation point for complex incidents and requests
• Troubleshoot and resolve infrastructure issues
• Escalate recurring or design-level issues with clear documentation

Security & Compliance

• Apply patching, access controls, and security configurations
• Support ISO 27001, GDPR, and Cyber Essentials initiatives
• Assist with audit preparation and evidence gathering

Networking

• Support LAN, WAN, and Wi-Fi environments
• Assist with configuration of firewalls, switches, and network devices
• Monitor performance and highlight capacity or reliability risks

Cloud & Virtualisation

• Support Azure and virtualised environments (VMware/Hyper-V)
• Provision systems using standardised build templates
• Monitor usage and identify optimisation opportunities

Disaster Recovery & Backup

• Support DR solutions and backup systems
• Participate in failover testing and document outcomes

Collaboration & Improvement

• Work with global IT teams to deliver consistent standards
• Contribute to documentation, knowledge sharing, and process improvement
• Identify opportunities for automation and efficiency

Experience

• 4+ years in a Level 2 (or higher) IT support/infrastructure role
• Experience contributing to infrastructure projects (builds, testing, rollout)

Technical Skills

• Strong working knowledge across:
  • Microsoft Azure, Entra ID, Intune, Defender
  • Active Directory, DNS, Windows Server / Windows 11
  • VMware ESXi, Veeam Backup & Replication
  • Networking (LAN/WAN/Wi-Fi)
  • Fortinet (FortiGate, FortiSwitch, FortiAP)
• Experience with Microsoft 365 stack (Exchange Online, SharePoint, Teams Calling)

Nice to Have

• Exposure to Linux, SQL, or scripting/automation
• Familiarity with ITIL processes and tools (e.g. HaloITSM, NinjaOne, Confluence)
• Relevant certifications (Microsoft, VMware, Fortinet, CompTIA, etc.)