Junior IT Support Specialist

Junior IT Support Specialist

Our well established manufacturing client based near Bishops Cleeve has a fantastic opportunity for a motivated and detail-oriented Junior IT Support Specialist to join the team. In this role, you will provide first-line support to end-users, helping to troubleshoot software issues, resolve user queries, and ensure customer satisfaction. This is an excellent opportunity for a newly qualified apprentice or school/college leaver with a keen interest in IT and software support to grow their career in a supportive and dynamic environment. Full training will be given.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provide 1st level desktop support and assist our local and global users with hardware, software and network issues
• Respond to enquiries and support tickets via phone, email or in person
• Diagnose and troubleshoot IT and network issues both in the production environment and offices
• Set up and configure new computers, phones and other devices
• Document reported issues, resolutions, and ongoing problems within the helpdesk system
• Escalate unresolved issues to senior support staff or development teams when necessary
• Provide clear and user-friendly communication to non-technical users
• Maintain knowledge base articles and support documentation
• Contribute to continuous improvement of support processes
• Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals

EDUCATION AND EXPERIENCE:

The ideal candidate will have an understanding of IT and software gained during education or apprenticeship, but full training will be given. A keen interest in IT and the desire to learn essential.

The following would be an advantage:

• Previous experience in a customer support or helpdesk role (apprenticeships & work experience placements count)
• Understanding of software applications, operating systems, and troubleshooting techniques
• Familiar with basic server components such as Active Directory, DNS, DHCP and group policies
• Basic network knowledge, understanding of IP subnets, LAN, Wi-Fi, VPN and VLANs
• Strong communication skills to discover clients root issues and navigate solutions with the client
• Ability to communicate IT information effectively to other members of staff and partners

Essential criteria:

• 5 GCSEs grade 5 or higher in English, Maths and an IT related subject
• Motivated and keen to learn
• Able to demonstrate good organisational skills
• Confident and able to communicate well
• Strong attention to detail

• Must have a driving/bike license and own transport due to rural location and visits to other sites.

Salary: meets minimum wage requirements depending on age up to £24k.

Hours: 9-4.30 with 30 min lunch (35 hours)

Candidates will need to be currently living in the local area.

To apply for this role please email a CV and include a covering letter stating why this role is of interest.

First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.