Helpdesk Support Engineer

What’s in it for you?

• Work with a wide range of technologies, systems and customer environments.
• Build your hands-on technical experience and knowledge across IT infrastructure, cyber security and cloud solutions.
• Get involved in interesting projects, from everyday troubleshooting to security improvements and infrastructure developments.
• Join a friendly, collaborative team that values people who take pride in their work and delivering great customer service.

Must have’s

• Previous IT helpdesk or technical support experience.
• A full, clean UK driving licence.
• Willingness to travel to customer sites.
• Friendly and approachable communication skills.
• A problem-solving mindset and pride in delivering excellent customer support.

 
So, what will you be doing?

• Responding to support requests and troubleshooting a range of IT issues.
• Providing clear, friendly technical support by phone, email and remote access.
• Visiting customer sites to provide hands-on technical support.
• Keeping customers updated on progress and accurately recording your work.
• Identifying when issues require escalation and involving the appropriate technical teams.

 
Interested? Send your CV to i2i Recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.