Client Services Assistant – Legal Sector

Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development.

We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player.

Responsibilities:
Client & Project Support
 Coordinate support for client projects and matters
 Set up processes in collaboration with Partners, Fee Earners, and clients
 Support pitches, presentations, events, and business development activity
 Ensure client communications reach the appropriate contacts
 Maintain accurate client records in CRM systems
 Arrange meetings and respond promptly to client queries
 Support client relationship management and service delivery
Communication & Coordination
 Handle internal and external queries, ensuring timely responses
 Liaise with internal teams on behalf of Partners and Fee Earners
 Coordinate cover during absences and communicate updates
Financial Administration
 Support time recording and ensure timely capture
 Assist with billing, invoices, expenses, and credit control
 Liaise with Finance to ensure efficient processes
 Produce standard financial and time reports
Administrative Support
 Manage diaries, meetings, travel, and room bookings
 Coordinate logistics (technology, catering, attendees)
 Monitor and prioritise team tasks to meet deadlines
 Oversee file management, record keeping, and document handling
 Supervise and support administrative team members
General Duties
 Assist across the team as required, including document updates and basic drafting
 Support file opening, conflict checks, and risk processes
 Maintain accurate data across internal systems
 Provide cover for colleagues during busy or absence periods
 Collaborate with legal and business support teams
 Comply with all regulatory and professional standards

Hours: Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction)

Salary: £30,000 to £33,000 depending on experience + excellent benefits package