Probe Repair Technician

Reporting to: Workshop Supervisor / Lead Ultrasound Engineer

Job Summary: The Probe Repair Technician is responsible for testing, inspecting, and performing repairs on a wide range of multi-vendor ultrasound probes meeting high-quality standards. This role involves accurately booking incoming probes into the electronic system, managing workflow through priority test queues, and updating product testing information in Salesforce. The technician will also assist with cosmetic repairs, ensuring all probes are returned to a high-quality, professional finish. Attention to detail, technical aptitude, and strong organisational skills are essential to maintain efficiency and uphold Probo Medical’s commitment to quality and customer satisfaction.

Key Accountabilities:

• To accurately book in Ultrasound probes arriving at Probo Medical using the relevant electronic system and allocate them to the correct person/location To prepare and package items being sent out to both engineers and customers.
• To produce delivery/collection notes for these items and arrange collections with the relevant logistics companies Updating the product testing pages on Salesforce in a timely manner.
• Testing a varied and extensive range of multi-vendor ultrasound probes.
• Identifying high priority test items as managed by the priority test queues.
• To support the effective running of the Probo Medical storage area when relating to Ultrasound probes.
• Assisting with cosmetic repairs on probes to ensure products meet “healthcare standard quality control.”
• Accurately recording all issues with equipment to ensure stakeholders at all levels understand any technical issues.
• Achieving assigned personal objectives/targets.
• Maintaining good relationships and high customer satisfaction ratings.
• Completing required training and development objectives within assigned time frames.
• Supporting Workshop Supervisor and team members to deliver against all objectives, KPIs and SLA’s.
• Monitoring and ongoing development of outcomes

As part of an annual appraisal, outcome-based targets will be developed in conjunction with the post holder and will supplement this job profile. The job profile will be subject to regular review, and the company reserves its right to amend or add to the accountabilities listed above.

The ideal candidate will have…

Experience

• Medical industry experience (desirable)
• At least 2 years’ experience working as a field or workshop test technician. (desirable)

Knowledge, Skills & Understanding

• Strong understanding of electronic systems, components, and related processes
• Excellent IT proficiency, including use of Microsoft Office applications
• Experience with service management software
• Ability to work at pace and under pressure at times to meet deadlines
• Capable of working on multiple different manufacturers equipment with various software interfaces
• Skilled in working with equipment from multiple manufacturers and navigating various software interfaces
• Exceptional attention to detail and accuracy in all tasks

Behavioural Attributes

• Enthusiastic, self-motivated, and committed to delivering high-quality work
• Takes pride in work and strives for excellence
• Demonstrates a keen eye for detail and a methodical approach to problem-solving
• Works effectively as part of a team and supports others to achieve shared goals
• Well-organised, reliable, and able to manage multiple tasks to meet deadlines

If you are interested, please send on a current CV to our HR Manager by clicking on Apply Now.