Customer Communications Assistant Manager

Customer Communications Assistant Manager
Location: Bristol (or Halifax) / Hybrid (2 days pr week on-site)
Contract Duration: Initial 6 Months

Salary: From 46,000 per annum - Negotiable

About:

Join a major UK financial services organisation and help shape the essential communications millions of customers rely on every day! They are seeking a Customer Communications professional to join their Digital Engagement Team.

This is not quite a marketing specific role, but instead, you'll support the delivery of clear, accurate and compliant customer communications - from welcome journeys and service updates to important account changes. Your focus will be on helping customers understand their products, make informed decisions and manage their finances with confidence.

What You'll Do:

• Support end-to-end delivery of customer communications campaigns and updates
• Draft and refine clear, customer-friendly content
• Collaborate with legal, compliance and risk teams to ensure regulatory alignment
• Coordinate stakeholders to deliver projects smoothly and on time
• Use insight and feedback to continuously improve communications
• Contribute to simplification and digitisation initiatives

What We're Looking For:

• Experience delivering customer or service communications
• Strong writing and editing skills with excellent attention to detail
• Confidence working in a regulated or governance-led environment
• Highly organised, proactive and comfortable working at pace
• A genuine passion for improving customer outcomes

This is a fantastic opportunity to play a key role in transforming how a leading financial services organisation communicates with its customers.

If this opportunity is of interest, apply now with an up-to-date CV for consideration!

Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.