Operations Manager

Location: Bristol

Reporting To: Director / Executive Management

Employment Type: Full-Time, Permanent

Our client is an established regional installation and service provider, offering gas heating, electrical installations, and renewable energy services . Operating from our central facility in South Gloucestershire, we deliver high-quality domestic and commercial services across the South West, driven by a commitment to technical excellence and customer satisfaction.

We are seeking an experienced and commercially focused Operations Manager to lead and optimize our multi-disciplinary field teams across the Electrical, Gas, and Heating divisions.

Based out of our Bristol office, you will drive operational excellence, field productivity, health & safety compliance, and service delivery across planned installations, reactive maintenance, and emergency response work.

• Lead, schedule, and optimize daily operations for field engineers and contractors across gas, heating, and electrical trade disciplines.

• Manage resource allocation and workforce planning to maintain high first-time fix rates, meet project milestones, and uphold service level agreements (SLAs).

• Oversee job management systems to monitor workflow progress, logistics, and field productivity from initial dispatch to completion.

• Collaborate closely with office administration and dispatch teams to optimize routing, vehicle utilization, and client communications.

• Provide daily leadership, mentorship, and support to field engineers, sub-contractors, and apprentices.

• Conduct regular performance reviews, toolbox talks, standard appraisals, and 1-to-1 meetings to promote team engagement and accountability.

• Identify training and upskilling needs to maintain compliance with Gas Safe, NICEIC electrical standards, and emerging clean-energy technologies.

• Address performance and operational bottlenecks proactively in line with company governance.

• Ensure strict adherence to Gas Safe regulations, BS 7671 (18th Edition Wiring Regulations), Building Regulations, and health & safety statutory requirements.

• Conduct and support site audits, risk assessments, quality control checks, and incident/near-miss investigations.

• Maintain equipment compliance across the field fleet, tool inventories, safety gear, and mobile devices (PDAs).

• Monitor project and job costs, stock utilization, rework rates, and operational overheads to protect division margins.

• Analyze operational KPIs, field performance metrics, and profitability reports to identify continuous improvement opportunities.

• Assist in managing key local authority contracts, housing association frameworks, and commercial account relationships.

• Management Experience: Minimum 3 5 years of operational management or supervisory experience within the heating, gas, M&E, or building services sectors.

• Multi-Trade Understanding: Solid practical knowledge of domestic gas heating systems, electrical installations, testing, and modern heating controls.

• Commercial Acumen: Strong understanding of operational KPIs, job margin control, and resource efficiency.

• Technical Systems: Confident using modern digital dispatch/CRM management software, Microsoft Office, and operational reporting suites.

• Valid Gas Safe qualifications (CCN1, CENWAT, CKR1, HTR1) or relevant electrical certifications (18th Edition, NVQ Level 3 Electrical).

• MCS Compliance

• Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate).

• Full UK Driving Licence (required).

• Proactive Leader: Strong communicator who sets clear standards and leads by example.

• Problem Solver: Calm under pressure with a pragmatic approach to overcoming daily operational challenges.

• Customer-Centric: Committed to delivering top-tier service quality and maintaining strong client relationships.

• Salary: (£45,000 £55,000 per annum, negotiable dependent on experience)

• Vehicle / Allowance: Company vehicle or commercial business car allowance

• Work Location: Bristol

• Benefits:

  Please call Clare on (phone number removed) for more details and please apply to this advert to prompt a call back.

  • Comprehensive pension scheme

  • Mobile phone, laptop, and corporate equipment

  • Employee discount program

  • Direct access to executive leadership and clear long-term career progression