Technical Supplier Manager

To ensure that supplier performance consistently meets the targets that have been mutually agreed upon. This is achieved by monitoring the delivery of services, resolving instances of underperformance, managing any contractual disputes that may arise, and continuously driving improvements in service provision.

Key accountabilities:

• Ownership of Process Design, Governance, and Performance: Take full responsibility for the design, ongoing governance, and monitoring of the Supplier Management process to ensure effectiveness and alignment with organisational objectives.

• Contract Compliance: Ensure that all supplier contracts fulfil both business and service requirements, and that these contracts receive the necessary formal approvals.

• Performance Monitoring: Regularly track and measure supplier performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Supplier Service Review Meetings: Organise and conduct formal review meetings with suppliers, ensuring that the outcomes of these discussions are accurately documented.

• Action Routing and Follow-Through: Direct any agreed actions arising from supplier review meetings to the appropriate teams, and ensure these actions are completed as required

• Dispute and Escalation Management: Maintain formal records of all contractual disputes and escalations, and manage these issues in accordance with established processes.

Skills, qualifications, and experience

• ITIL v4 Foundation (Required)

• ITIL v4 Managing Professional (Desirable)

• Experience with supplier performance tools and contract management systems

• Strong negotiation, communication, and stakeholder engagement skil

• Autonomy - Plans and manages own work within a clear framework

• Influence - Influences teams and stakeholders; may supervise other

• Complexity - Handles complex, varied work across environments

• Business skills - Communicates fluently, facilitates collaboration, understands business context

Pacakge

Salary - up to £60,000

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity

• Internal training, mentoring, and access to industry-recognised certifications through our development academies

• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts

• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave

• Everyday wellbeing support through Perkbox, offering discounts and wellness tools

• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office

• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders

• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.