Family Service Manager

Service Manager – Family Support & Youth Services

Location: Gloucestershire, with regular travel across the North and South Cotswolds
Salary: Up to £37,000 per annum
Contract: Temporary, with the potential to become permanent
Job Type: Full-time

Are you an experienced Service Manager, Family Support Manager or Children and Families Manager looking for your next opportunity in Gloucestershire?

We are recruiting on behalf of a well-established national charity that provides essential support to children, young people and families. Due to increasing demand across Gloucestershire and the Cotswolds, they are looking for a confident and compassionate Service Manager to lead the delivery of their family support and youth engagement services.

There are currently more than 100 families awaiting support, so this is a key role focused on improving access to services, managing referrals and assessments, supporting frontline teams and ensuring families receive the right help as quickly as possible.

The Role:

As Service Manager, you will oversee the day-to-day delivery of family support and youth engagement services across Gloucestershire, including the North and South Cotswolds.

You will be responsible for managing and supporting a team of Youth Engagement Workers and Family Support Workers, ensuring caseloads are appropriately managed and services are delivered safely, effectively and in line with organisational standards.

Key responsibilities will include:

• Managing referrals, waiting lists and family assessments.
• Ensuring families are contacted, assessed and allocated appropriate support.
• Leading and supporting a team of Family Support Workers and Youth Engagement Workers.
• Providing regular supervision, guidance and performance management.
• Monitoring caseloads, outcomes, service quality and safeguarding practice.
• Supporting the development and improvement of services across Gloucestershire.
• Working collaboratively with local authorities, schools, community organisations and other partner agencies.
• Ensuring accurate case recording, reporting and compliance.
• Identifying service pressures, risks and areas requiring additional support.
• Promoting positive outcomes for children, young people and families.
• Supporting staff to deliver trauma-informed, person-centred and family-focused interventions.
• Travelling regularly across Gloucestershire, including the North and South Cotswolds.

About You:

We are looking for an experienced manager with a strong background in family support, youth services, children’s services, social care, early help or community-based services.

You will ideally have:

• Previous experience managing family support, youth engagement, children’s services or community support services.
• Experience supervising and managing frontline staff.
• Strong knowledge of safeguarding children and vulnerable families.
• Experience managing referrals, assessments, waiting lists and caseloads.
• A good understanding of early help, family intervention and multi-agency working.
• The ability to prioritise a demanding workload and respond to service pressures.
• Strong communication, leadership and relationship-building skills.
• Experience monitoring service performance, outcomes and quality.
• Confidence working with external professionals and partner agencies.
• A full UK driving licence and access to a vehicle due to the travel requirements of the role.
• Experience within a charity, local authority, education, youth work, social care, children’s centre, family hub or early intervention service would be particularly beneficial.

What’s on Offer:

• Salary of up to £37,000 per annum.
• Immediate temporary opportunity.
• Potential for the position to become permanent.
• The opportunity to lead a vital family support service.
• A varied and rewarding role supporting children, young people and families.
• The chance to make a genuine impact on families currently waiting to access support.
• Regular travel across Gloucestershire and the Cotswolds.

This role would suit someone currently working as a:

Service Manager, Family Support Manager, Children’s Services Manager, Youth Services Manager, Early Help Manager, Family Hub Manager, Community Services Manager, Family Intervention Manager, Safeguarding Manager, Children and Families Manager, Youth Engagement Manager or Social Care Team Manager.

Please apply with an up-to-date CV outlining your experience in service management, family support, youth engagement, safeguarding and team leadership.

All applications will be treated confidentially. The successful candidate will be subject to appropriate safeguarding and compliance checks.