Team Leader

Who we are  

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.  

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values: 

• Care. Care for people is at the heart of everything we do.  
• Be human. We are accessible, genuine and humble. Always learning.  
• Do the right thing. We’re open, honest and inclusive. We get things done.  

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.  

What we’re looking for  

This is an exciting opportunity to join a fast-paced and growing organisation.  

We’re looking for a Team Leader for our Gloucestershire Service  

An exciting leadership opportunity has arisen within our Gloucestershire service. These role cover the Gloucester and Forest locality:

As a key member of our wider Gloucestershire leadership team, you will play an important role in shaping and delivering high-quality services across your locality. This Team Leader position offers the opportunity to take on new challenges, further develop your leadership skills, and make a meaningful impact within a supportive local and national network.

The successful candidate will be responsible for meeting contractual requirements, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards, while responding effectively to internal and external audits, including Care Quality Commission (CQC) inspections. Working in partnership with commissioners, partner agencies, healthcare providers and people who use our services, the successful candidate will contribute to the continuous development of a high-quality, recovery-focused service and will deputise for the Service Manager or other managers when required. 

The successful candidate will: 

Lead and support the Gloucester and Forest locality to deliver high-quality, recovery-focused interventions, ensuring safe, effective and person-centred services. Manage staff through supervision, performance management, coaching and professional development, while coordinating care planning, client engagement, safeguarding and multidisciplinary working. 

Oversee service performance by achieving contractual KPIs, SLAs and quality standards through audits, case reviews, risk management and continuous improvement. Ensure compliance with CQC standards, NICE guidance, safeguarding legislation, GDPR, Information Governance and organisational policies, while managing incidents, complaints and service risks. 

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.  

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.  

Vacancy type: Permanent

Our Service Manager, is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network.

Please, Click APPLY NOW! to apply.