Operations Manager

Holidays: 28 days including bank holidays

 C&G Services (Europe) Ltd are a long-established consultancy and industrial skills training company. We operate in a highly regulated industry and hold ISO 9001 and multiple awarding body certifications.

We deliver training to over 10,000 candidates a year in Health & Safety, Construction, Plant Machinery, Lifting Operations, Transport and Civil Engineering disciplines to all industry sectors. We design and deliver high-quality bespoke training courses and development programmes to a UK wide client base.

The Operations Manager is the pivotal professional responsible for ensuring the efficient day-to-day operation of the administration processes and building, nurturing, and maintaining long-term partnerships with clients to ensure satisfaction whilst driving business growth. Acting as a bridge between the client and the company, they must deeply understand client needs and align them with the company’s professional services.

This role is a key position in the management team and must maintain a clear synergy between the inward focus of administration and the outward focus of client satisfaction, and growth in the customer base. It will oversee internal operations of the administration processes required for the organisation of course delivery, including staff supervision and process improvements to ensure efficiency.

Key Responsibilities

• Team Leadership: Motivate, train, and supervise administrative personnel.
• Operational Management: Oversee order processing, customer service, and ensure internal procedures are strictly followed.
• Process Support: Maintain CRM/ERP systems, process quotations, and handle order progression from enquiry to delivery.
• Reporting: Prepare and analyse performance reports, opportunity reports and forecasting weekly/monthly figures for Directors.
• Customer Relationship Management: Act as a main point of contact for client concerns or complex enquiries.
• Process Enhancement: Identify and implement improvements to administration systems to increase productivity and efficiency.

Essential Requirements

• Experience: Proven management experience (2+ years) in a fast-paced administrative, or customer service role.
• IT Skills: High proficiency in Microsoft Office, especially Excel, and CRM/ERP software.
• Communication: Strong verbal and written communication for building client relationships and team leadership.
• Organisation: Excellent attention to detail and ability to prioritise tasks under pressure.
• Problem-solving: Highly analytical with critical thinking skills.

Key Skills & Attributes

• Proactive, flexible and resourceful approach
• Strong commercial awareness
• Negotiation and conflict resolution skills
• Ability to motivate others

Qualifications
• Relevant experience is considered more critical than formal education, though a background in business management is beneficial.

What’s in it for you?

• Opportunity to lead and develop a high-performing customer service team.
• Play a key role in driving revenue growth and service excellence.
• Join a progressive, values-driven organisation.

If you feel that you are the dynamic individual we are seeking, please apply in the first instance with a covering letter and your CV to Kevin Parsons Operations Director by clicking on Apply Now.

“C&G Services (Europe) Ltd. are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships