Operations Manager

SF Partners are supporting a leading Supplier/Manufacturer in recruiting an Operations Manager to support the team. This role is site based in Chipping Campden and requires somebody who is used to running a yard and managing scheduling & resource planning.

This role will start on a temporary basis with a view of going permanent after 3 months,

Salary: £50,000-£60,000
Working pattern: Monday to Friday - 7am-5pm

Responsibilities will include:

Daily Operational Oversight

- Managing daily workflow and operational priorities
- Monitoring operational output and productivity
- Ensuring jobs/orders are progressing on schedule
- Coordinating teams to meet operational deadlines
- Running weekly operations meetings

2. Staff Management (Day-to-Day)

- Managing supervisors, planners, and operational staff
- Handling day-to-day staffing issues
- Managing attendance and holiday coordination
- Conducting return-to-work and absence conversations
- Supporting recruitment interviews for operational roles
- Managing onboarding and training coordination
- Monitoring staff performance against KPIs
- Conducting regular 1:1s with operational staff

3. Scheduling & Resource Planning
- Labour allocation and scheduling
- Resolving short-term resource conflicts
Managing operational coordination across both warehouse locations (Chipping Campden and Tilbury)
Ensuring warehouse staffing and operational coverage is maintained across both sites
Coordinating stock movement and resource allocation between warehouses where required

4. Process Compliance & Standards

- Ensuring SOPs and operational procedures are followed
- Maintaining health & safety compliance in daily operations
- Monitoring quality control standards
- Managing operational audits/checklists + PI stock checks
- Ensuring operational documentation is completed correctly
- Identifying recurring operational failures
- Managing operational standards across both warehouse locations
- Ensuring weekly PI (Perpetual Inventory) stock checks are completed accurately
- Ensuring stock variances are investigated and adjusted correctly within operational systems
- Managing quarterly full stock takes across all warehouse locations
- Ensuring stock accuracy, inventory control, and warehouse discipline are maintained
- Reporting inventory discrepancies, trends, and risks to the Head of Operations

5. Customer & Supplier Coordination

- Managing operational communication with customers
- Resolving routine operational complaints/issues
- Managing service delivery expectations
- Escalating major commercial/client risks to the Head of Operations

6. KPI Reporting & Performance Tracking

- Producing weekly operational KPI reports
- Monitoring productivity and efficiency metrics
- Tracking labour utilisation and operational costs
- Reporting operational issues and trends
- Maintaining operational dashboards

7. Continuous Improvement Execution

- Implementing operational improvements directed by leadership
- Driving accountability for process changes
- Supporting system/process rollouts
- Gathering operational feedback from teams
- Identifying inefficiencies and recommending improvements

8. Operational Problem Solving

- Acting as first escalation point for operational issues
- Managing urgent operational disruptions
- Coordinating response to delivery/service failures
- Managing immediate operational recovery plans