Membership and Operations Manager

£48,000 (pro-rata) | 20-30 hours per week | Days & times negotiable but then set
Remote with 3 live events per year + in-person team days
Start Date: 1st April 2026

We provide business coaching and support to the top Physio, Osteo & Podiatry practice in the UK. We need your help to support, wow and retain these members.

You’ll be the person who keeps our 50 members supported, systems tight, events seamless, and momentum high. If you’re organised, proactive, and genuinely enjoy helping people to thrive — this role will suit you. We work with quality not quantity,

This is a dual role which involves elements of being a membership manager but also running the operations of the business. You’ll be an integral part of helping us grow.

Who are you?

Perhaps you used to work in corporate but you no longer want to commute. Perhaps you want to have a big impact on a small business rather than being a small cog in a massive machine. Maybe you value family and want the freedom to work remotely with reduced hours but you still want to put your abilities into something meaningful?

Do you want to join our mission to help people to live their potential?

What You’ll Be Responsible For:

• Member Experience & Retention
• Build strong relationships with members and connect with each one at least quarterly
• Monitor engagement and step in early if someone drifts
• Be the first point of contact for member queries
• Manage birthdays, gifts, community shout-outs & ‘magic moments’
• Collect reviews and testimonials.
• Enrolment & Growth Support
• Run 15-minute discovery calls and 45-minute strategy sessions (with training)
• Enrol new members confidently and professionally
• Maintain relationships with warm and past leads (potential new members)
• Ask for referrals and support community growth

Onboarding & Member Setup

• Ensure agreements are signed and access is correctly set up
• Manage access to our portals for new members
• Ensure every new member has a smooth, high-quality start

Operations & Systems

• Manage monthly billing checks and additional payments
• Keep CRM, tags, and systems tidy and accurate
• Manage calendars, Zoom links, Facebook events, and internal schedules
• Complete monthly performance scoreboards and ad-tracking reports
• Oversee commissions and invoicing

Events, Podcast & Marketing Ops

• Organise the live events (including RSVPs and logistics)
• “Run the room” at events and manage awards night (we have an annual awards dinner each November)
• Coordinate podcast recording and launch schedules
• Liaise with editors and manage content distribution
• Keep the website and member communications up to date

The Tools You’ll Use:

Keap / Infusionsoft, Kajabi, Calendly, Clickfunnels, Close CRM, Riverside, Google Workspace, Trello, Zoom.

You don’t need to know everything already — but you must be confident with tech and quick to learn.

You’re Likely a Great Fit If You:

• Are highly organised and proactive
• Take ownership and don’t need micromanaging
• Are calm when juggling multiple moving parts
• Communicate confidently with business owners
• Enjoy building relationships and supporting others
• Have experience in membership, account management, events, or operations
• Genuinely like people and care about doing things properly

This Role Is Not For You If:

• You want a purely behind-the-scenes admin role
• You don’t enjoy talking to people
• You avoid responsibility or decision-making

Salary & Details

£48,000 pro-rata

Minimum 20 hours per week (full-time preferred)

Mostly remote, with 3 live events per year (2-3 night stay) and regular team zoom meetings and in person team days.

Work hours. We will work with you to set your hours but we need consistency. Ideally 9am to 2pm, 5 days per week.

What’s In It For You?

• Real ownership and autonomy — you’ll run your areas without micromanagement.
• Work with high-calibre business owners in a professional, values-led environment
• Flexible and remote role with a small number of high-quality live events and team days
• Room to grow as the business scales — this role can evolve with you
• Varied, meaningful work without constant firefighting
• Stable salary with flexibility (£48k pro-rata, minimum 20 hours)
• Clear impact — you’ll see the results of your work in the success of our members

If you’re looking for a role where you can take real ownership, work with high-calibre business owners, and make a genuine impact — we’d love to hear from you.

Please click on Apply Now.