Partnerships Delivery Manager

This role supports the Lead Partnerships Manager in delivering and maintaining UCAS’ strategic partnerships, acting as a key point of contact for internal and external stakeholders. Responsibilities include managing delivery implementation plans, performance monitoring and business reporting. The successful candidate will be highly organised, collaborative, and experienced in building successful relationships, contributing to UCAS’ mission by helping to shape partnerships that enhance the customer experience and deliver measurable impact.

Key accountabilities:

• As partnership delivery manager, you will play a key role in driving strategic growth, enhancing value, and support stakeholders to ensure alignment with UCAS’ mission, IAG strategic priorities and enable its partnerships to thrive

• Act as the partners’ primary point of contact to ensure they remain fully engaged and supported throughout implementation, launch, and beyond, managing and nurturing day-to-day relations and actions, consistently adding value and exceeding expectations

• Lead on developing, maintaining and enhancing robust partnership reporting and analysis to ensure the ability to improve, monitor and track partnership performance. Measure and track business case value benefits and contractual obligations, including service requirements, to help achieve strategic outcomes and ensure partnership delivery success 

For full job description, please see role profile attached.

Skills, qualifications, and experience

• Proven track record of working with third parties to maximise relationships and/or business development opportunities, to help increase customer value and deliver a great user experience.

• Candidates should be highly motivated, outcomes-driven and detail-orientated, inspired by UCAS’ purpose, vision and values.  

Essential:

• Track record of delivery in a fast-paced, demanding, changing environment and ambiguous situations, working with a dynamic team

• Strong creative problem-solving skills, combined with business curiosity and critical thinking to increase efficiencies and streamline processes

• A passion for understanding customers’ needs and motivations

• Highly organised self-starter with strong interpersonal and active listening skills 

• Ability to work well and flexibly in a cross-functional environment with multiple stakeholders

• Excellent presentation, written, and verbal communication skills

• Attention to detail in documentation and communication 

• Ability to effectively handle multiple projects simultaneously and meet variable deadlines 

• Ability and willingness to travel

Desirable: 

• Experience of using Salesforce CRM and customer onboarding platforms

• Experience of using work operating systems such as Monday.com

Interviews will be held on Friday 13th February in our office in Cheltenham.

Pacakge

Salary - up to £39,000.

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity

• Internal training, mentoring, and access to industry-recognised certifications through our development academies

• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts

• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave

• Everyday wellbeing support through Perkbox, offering discounts and wellness tools

• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office

• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders

• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.