Fundraising & Communications Co-ordinator

Location: Barnwood, Gloucester. Hybrid working available with a minimum of 2 days in the office.

Contract: Permanent

Purpose of the role

The role plays a key part in the co-ordination of fundraising and communication activities, including administrative aspects. As a dynamic, self-starter and team player the role holder is highly proficient in IT skills including CRM databases & Microsoft O365 functions, also holds knowledge of Content Management Systems and Canva.  Possessing excellent communication and organisational skills, you will have a passion for developing Age UK Gloucestershire’s Supporter Journey through our integrated campaigns. 

Principle Tasks Fundraising & Communications

• Advocate for Age UK Gloucestershire’s Supporter Journey, seeking new initiatives to acquire and increase supporter contacts including individuals and organisations; adhering to Fundraising Regulator Codes of Practice
• Co-ordinateincome generation initiatives including eBay, AgeUK Direct, Lottery, Voice of Older People and the Business Directory
• Manage digital fundraising platforms including JustGiving, Much Loved and Easy Fundraising, ensuring donor stewardship and community / challenge event fundraising initiatives are fully supported
• Create and maintain website content using CMS, while utilising Canva to source and edit eye-catching on brand images
• Create and distribute regular mass email communications using segmentation techniques including Age Better eBulletin and Team Talk
• Assist campaign deliveryby managing signature software, content writing, social media
• As directed, create and edit print collateral and flyers
• Segment data and conduct mailing fulfilment for publications, direct mail-outsand fundraising initiatives
• Create, test and track integrated digital online eTapestry forms for campaigns and events
• Manage the collection and recording of donation boxes in the community, adhering to organisation’s cash handling and banking processes
• Make-up Supporter Engagement Packs for supporters and service users

Supporter Administration

• Champion CRM Blackbaud eTapestry supporter database, ensuring data and income is accurately recorded for funders, donors, supporters, legacy pledgers, in memory givers and community fundraisers, adhering to CRM business rules and structure
• Manage data in accordance with GDPR and HMRC compliance, ensuring all consent and Gift Aid Declarations are accurately recorded and maintained
• Conduct regular data cleansing processes and conduct mass data imports
• Be responsible for opening and processing incoming post, work closely with Finance to accurately record all gifted income in line with CRM business rules using the Campaigns, Funds &Approaches structure
• Ensure all donors receive timely personalised donor acknowledgement, ensuring effective stewardship of all donors
• Run various database queries and reports, updating organisation’s Dashboard to support performance and impact monitoring,
• Provide feedback information for grant applications
• Ensure all supporter, colleague, volunteer and trustee information (change of address, donation details, communication preferences etc) are accurately maintained eTapestry
• Extract and import monthly communication data imports from charity case CRM (Charity Log)
• Monitor and respond to relevant shared inboxes and action supporter phone enquiries
• Maintain policy and procedures manual for eTapestry to ensure business continuity.

Other

• Provide support for fundraising initiatives and events as required, adhering to AUKG brand guidelines
• Actively participate and contribute in organisational and team meetings, taking ownership of personal

CPD

• Undertake other tasks as and requested on behalf of Age UK Gloucestershire.

Please click on Apply Now to view the fulll Job Description and person specification.

How to Apply:

If you’re ready to bring your knowledge, passion and skills to a cause that matters, please apply using the application information in the following way:

Complete the online Equality and Diversity Monitoring Form by clicking on Apply Now.

Complete the Expression of Interest Form and email this, along with your CV, to the email address to the right of this advert.