Head of Customer Service

What’s in it for you?
Join a fast-growing, design-led British menswear brand | Lead a high-impact team with real influence across the business |Creative, collaborative culture with a focus on craftsmanship and quality |Full time | Free parking

What will you be doing
Leading and scaling our customer service function
Ensuring a consistent, high-quality customer experience
Handling escalations and improving service processes
Working cross-functionally with fulfilment, marketing, and product teams
Monitoring performance metrics and driving continuous improvement

Must Have’s
Proven leadership in customer service, ideally in eCommerce
Strong communication and problem-solving skills
Experience with platforms like Shopify, Gorgias, Klaviyo, or similar
A passion for delivering standout service

Helpful Extras
Background in fashion, lifestyle, or retail
Analytical mindset with a strong grip on performance metrics and service data
Comfortable wearing multiple hats in a scale-up environment

If you're ready to make a difference on site, please send your CV to Alison at i2i Recruitment today.

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. We are committed to reviewing every application with a focus on diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of whether it’s successful.