Job Details
Click here to receive a daily email with new jobs from the 'Customer Service - People Skills' category? (If you are already using this service but have been logged out, simply click here, re-enter your details and we'll email you a login link.)
Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN
Tel: 01242771021
Email yourself a copy of this job
Click here to see all adverts from i2i Recruitment Consultancy
Customer Service Advisor - ERT
Gloucester
What’s in it for you?
Bi-annually team bonus |Full training and progression opportunities| Regular team incentives | Fun team socials!! | Free onsite parking | Friendly and fun working environment | Plenty of office snacks!
Must Have’s
- You’re a confident communicator with a natural ability to build rapport
- You love helping people and always aim to go the extra mile
- Able to remain calm and solution-focused under pressure
- Comfortable working in a fast-paced environment
- Organised, proactive, and positive in your approach
- Enjoy Problem solving, and making an impact to someone’s day
- Previous experience within a customer focused role – retail or hospitality would be GREAT!
What you’ll be doing
- Handling a wide range of customer enquiries via phone, email and chat, offering solutions in a timely and professional manner
- Providing account, billing, product and basic technical support
- Booking service engineer appointments where necessary and keeping customers informed
- Assisting with product queries and promoting service packages
- Identifying opportunities to up-sell or cross-sell where it adds value to the customer
- Collaborating with internal teams to deliver excellent customer outcomes
Helpful Extras
- 35-hour working week – permanent/full time
- Modern office with a collaborative team culture
- Opportunity to grow in a progressive, people-focused company
Interested? Send your most up-to-date CV to Ellie at i2i Recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
Salary: £23,000
Hours Per Week: 35
Be the First to Apply for Jobs Like This
Newsletter
To sign up up for GlosJobs weekly newsletter, please click here.