Customer Service Advisor

Our client, a global company based in Gloucester, is currently recruiting for a Customer Service Advisor to join their team on a permanent basis. With over 40 years of industry experience, they specialise in expert design, manufacturing and recycling solutions and deliver high-performance products that support more sustainable operations.

This is an excellent opportunity to join a forward-thinking business where you can thrive, develop your skills and build a rewarding career.

To apply for this role, you will be confident using Microsoft Office, highly accurate and comfortable managing multiple priorities. A professional telephone manner, strong communication skills, empathy and the ability to build positive customer relationships are essential.

Responsibilities;
-Handle all customer calls and Internal Sales enquiries
-Support External Sales with design, pricing and proposals
-Manage and follow up customer orders through the CRM
-Liaise with Design to raise work orders and confirm specifications
-Monitor project progress and communicate customer requirements internally
-Coordinate and negotiate delivery times with customers and Operations
-Maintain and archive offers, orders and invoices
-Support the sales team with overdue payments
-Liaise between customers and internal departments to resolve issues
-Negotiate with customers to secure orders