Client Services Assistant

To support the delivery of market research projects by providing project coordination, survey administration, fieldwork management, data processing and quality assurance activities. The role works closely with internal teams, clients and research partners to ensure projects are delivered accurately, efficiently and in line with agreed timelines and quality standards, while supporting the effective day-to-day operation of the Client Services function.

Key accountabilities:

Project Support & Delivery

• Support the end-to-end management of market research projects

• Assist with project setup, including survey scripting, testing, sampling and fieldwork management

• Conduct thorough data checks to ensure accuracy and quality of outputs

• Help manage timelines and ensure projects are delivered on schedule

• Troubleshoot project issues and escalate where necessary

• Support tracking of project costs and ensure projects are delivered within agreed budgets

Data Quality & Accuracy

• Review and validate incoming data to maintain high quality standards

• Identify and investigate inconsistencies, anomalies, or risks in datasets

• Support implementation and continuous improvement of quality control processes

• Collaborate with internal teams to resolve data-related queries

For full job description, please see role profile attached.

Skills, qualifications, and experience

Essential

• 
  Relevant academic background (BA/BSc or equivalent), apprenticeship, or equivalent practical experience
  in a field such as Business, Economics, Maths, Psychology, or similar.

• Strong numerical ability with confidence working with data and data-driven concepts.

• Excellent attention to detail and organisational skills.

• Demonstrable experience in managing multiple tasks and prioritise effectively in a fast-paced
  environment.

• Strong problem-solving skills with a proactive, solutions-oriented approach.

• Clear and confident communication skills, both written and verbal.

Desirable

• Demonstrable experience of market research, data processing, or survey tools (e.g. Decipher, Qualtrics,
  SurveyMonkey etc.).

• Working knowledge of Excel (e.g. pivot tables, data cleaning, basic formulas).

• Working knowledge of survey scripting or data collection methodologies.

• Demonstrable experience in a client-focused or delivery-oriented environment (e.g. internships,
  placements, or similar).

Behavioural Skills

• Curious and eager to learn, particularly in data and market research.

• Reliable and takes ownership of work and responsibilities.

• Collaborative team player, able to work effectively with internal and external stakeholders.

• Detail-focused, with pride in the accuracy and quality of work.

• Positive, adaptable mindset with a "can-do" attitude.

Pacakge

Salary - £27,500 - £30,000 DOE

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity

• Internal training, mentoring, and access to industry-recognised certifications through our development academies

• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts

• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave

• Everyday wellbeing support through Perkbox, offering discounts and wellness tools

• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office

• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders

• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.