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Customer Service Administrator
Stonehouse
Customer Service Administrator
Location: Stonehouse
Job Type: Temp to Perm
Salary: £26,748 per annum
Hours: Full-time
About the Role
We are currently recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Stonehouse. This is an excellent opportunity to join a company known for its great team culture , supportive management, and long-term career opportunities.
This role is offered on a temp-to-perm basis , providing the chance to demonstrate your skills and secure a permanent position within a stable and growing organisation.
You will play a key role in delivering high-quality customer service, managing customer queries and complaints, and ensuring issues are resolved efficiently while maintaining a positive customer experience.
Key Responsibilities
* Ensure all customer complaints and queries receive a first response
* Investigate issues thoroughly to identify root causes and determine appropriate solutions
* Accurately log and manage cases within the company's system
* Proactively keep customers updated on the progress of their enquiries
* Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
* Monitor and manage your own workload to ensure timely resolution of cases
* Escalate issues when additional support is required
* Maintain high standards of customer service and professionalism at all times
What We're Looking For
* Previous customer service experience (telephone or office-based)
* Strong organisation and time management skills
* Excellent communication and listening skills
* Ability to remain calm under pressure
* Good attention to detail and accurate data entry skills
* A positive, team-focused attitude
What's on Offer
* Salary of £26,748 per annum
* Temp-to-perm opportunity with long-term stability
* Supportive team environment and great culture
* Opportunity to develop within a growing business
* Immediate start available
Please send cv to jillw@rerecruitment.com
COM1
Location: Stonehouse
Job Type: Temp to Perm
Salary: £26,748 per annum
Hours: Full-time
About the Role
We are currently recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Stonehouse. This is an excellent opportunity to join a company known for its great team culture , supportive management, and long-term career opportunities.
This role is offered on a temp-to-perm basis , providing the chance to demonstrate your skills and secure a permanent position within a stable and growing organisation.
You will play a key role in delivering high-quality customer service, managing customer queries and complaints, and ensuring issues are resolved efficiently while maintaining a positive customer experience.
Key Responsibilities
* Ensure all customer complaints and queries receive a first response
* Investigate issues thoroughly to identify root causes and determine appropriate solutions
* Accurately log and manage cases within the company's system
* Proactively keep customers updated on the progress of their enquiries
* Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
* Monitor and manage your own workload to ensure timely resolution of cases
* Escalate issues when additional support is required
* Maintain high standards of customer service and professionalism at all times
What We're Looking For
* Previous customer service experience (telephone or office-based)
* Strong organisation and time management skills
* Excellent communication and listening skills
* Ability to remain calm under pressure
* Good attention to detail and accurate data entry skills
* A positive, team-focused attitude
What's on Offer
* Salary of £26,748 per annum
* Temp-to-perm opportunity with long-term stability
* Supportive team environment and great culture
* Opportunity to develop within a growing business
* Immediate start available
Please send cv to jillw@rerecruitment.com
COM1
Salary: £26,748 - 29,749 per year
