Customer Experience Officer (Reception)

FTE Salary: £25,287.00 (Salary is dependant on qualifications and experience)
Contract Type: Part Time, Permanent, On-site
Working Hours: 10 hours per week – Wednesday 4pm-7pm, Thursday 3pm-7pm & Friday 1.30-4.30pm OR Wednesday & Thursday 3.30-7pm, Friday 1.30-4.30pm

At SGS, we are proud to be an Equal Opportunities and Disability Confident employer. We encourage
applications from individuals of all backgrounds, experiences, and communities, and are committed
to creating an inclusive environment where everyone can thrive.

Financial Rewards and Benefits:

• Opportunity to make a positive impact within the community and on learners’ lives
• Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
• Generous Annual leave entitlement plus the 8 bank holidays- 25 days corporate and support functions, increasing to 30 days after 5 academic years’ service (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
• Extensive professional development with ongoing support for your personal &professional development,  including 25% tuition discount for immediate family of SGS employees.
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• Free Annual Eye test
• All staff members can buy a TOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union 
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (Except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Costa Coffee

South Gloucestershire & Stroud College has an excellent reputation for delivering further education
and work-based programmes in a range of subjects – from business to sport, construction to media,
GCSE’s and A Levels to Honour Degree level programmes.

Our experienced and passionate staff work hard to help students and colleagues achieve their
personal challenges and career goals. We are proud of SGS and committed to making the College the
best it can be. We are currently working hard to achieve “Outstanding” status after being classified
as “Good” in our last inspection. For more information, please visit our website.

We have an exciting role of Customer Experience Officer within our Customer Experience Team at
our Stroud Campus!

Key Tasks and Responsibilities

• First point of contact to all visitors into the college, managing the signing in process to ensure
• GDPR compliance and ensuring they have registered their vehicle(s) on arrival.
• Management of the switchboard service in order to provide an efficient and informative
• service to callers, directing queries to the relevant areas of the college via telephone, email or
• Microsoft TEAMS.
• Support the safeguarding of all College stakeholders, undertaking regular ID checks of SGS
• learners. This involves printing and producing replacement ID cards & lanyards when required.
• Maintain a broad knowledge of the College and the courses available to learners, responding
• appropriately to any requests, messages and enquiries within 48 hours.

Beneficial Skills & Qualifications

• Experience or equivalent of working in a busy customer focused organisation or environment.
• IT Literate (Especially in the use of Microsoft programmes that are used in the college Teams, Office, Word and Excel).
• To be qualified at GCSE Level or equivalent in a relevant subject area.
• Excellent interpersonal and communication skills.
• To be resilient and to have experience in working with young people in the past would help in this role.

Click on Apply Now to complete an online application or contact us via the email address to the right of this advert if you have any queries.

SGS College is committed to safeguarding children and vulnerable adults. All employment offers are contingent upon satisfactory references, an Enhanced DBS check, and additional checks and online searches in accordance with KCSIE guidance.