Customer Service Advisor

WHAT'S IN IT FOR YOU?

Clear progression opportunities within a sales-focused environment
Ongoing training and development to support your long-term career
Supportive, close-knit team culture with regular feedback
Opportunity to join a values-led, family-run business
Onsite parking available

MUST HAVE'S
Confident communication skills and a professional approach
Strong relationship-building skills and a customer-first mindset
Excellent organisation and attention to detail
Eagerness to learn, take ownership and show initiative
Ability to manage multiple tasks in a fast-paced environment

NICE TO HAVE'S
Previous experience in customer service, sales support or account management
Comfortable speaking with B2B customers and building rapport
Experience using email, phone and basic office systems to support customers

SO, WHAT WILL YOU BE DOING?
Supporting the day-to-day management of customer accounts
Building relationships with customers and providing excellent account support
Handling customer communication via phone, email and meetings
Working closely with internal teams to support smooth delivery of products
Proactively checking in with customers and identifying further requirements

HELPFUL EXTRAS
Positive, proactive attitude with a willingness to pitch in where needed
Strong teamwork skills and the confidence to ask questions when learning
Good time management and the ability to prioritise effectively
Professional written communication and phone manner