Customer Contact Centre Manager

Contact Centre Manager
On-site | Full-time would consider FTC
Competitive Salary + Excellent Benefits

We are seeking an experienced and motivated Contact Centre Manager to lead and inspire our team. This is a fantastic opportunity to play a key role in driving service excellence and shaping the future of a growing contact centre operation.

Role Overview
As Contact Centre Manager, you will oversee the day-to-day operations of the contact centre, ensuring the delivery of outstanding customer service while achieving business objectives. You will be responsible for managing and developing the team, monitoring performance, and using data-driven insights to improve service delivery and efficiency. Collaboration with other departments will also be key in driving continuous improvement across the business.

Key Responsibilities
• Lead and motivate the contact centre team to deliver high levels of service and customer satisfaction
• Oversee daily operations, ensuring KPIs and service standards are met
• Monitor performance, analyse metrics, and implement process improvements
• Handle escalated issues with professionalism and care
• Collaborate with internal teams to enhance the customer journey
• Develop staff through coaching, training, and performance management

About You
We’re looking for a people-focused leader who thrives in a fast-paced environment and is passionate about delivering results through teamwork.

✔ Strong experience in contact centre management and operations
✔ Proven track record in driving customer satisfaction
✔ Excellent leadership, coaching, and team development skills
✔ Strong analytical ability with confidence using data and metrics
✔ Excellent communication and interpersonal skills
✔ Familiarity with contact centre systems and software

If you’re an approachable, hands-on leader who values people as much as performance, we’d love to hear from you.

Apply now by sending your CV to jillw@rerecruitment.com
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