Community Information Administrator (CIA)

Start Date: May 2025

Full/Part Time: 37 hours/week

Vacancy 1: Permanent – Cheltenham Locality

Aspire Foundation is currently expanding and developing high quality family support services for families with young children to help build confidence, social skills and relationships.

We are looking for Community Information Administrators to be the welcoming face and beating heart of our Children & Family Centres; one in one of our Cheltenham settings and the other at our Brockworth Centre.

This is a vital role where you will be the first point of contact for families, visitors, and professionals, ensuring our centre is a warm and accessible space for all.

What You will be doing:

• Front of house reception – welcoming families and visitors, offering a friendly and professional service.
• Centre bookings & admin support – managing bookings, coordinating room use, and keeping everything running smoothly.
• Supporting families – signposting to services, providing information, and assisting with referrals to partner organisations.
• Community connections – becoming the go-to person for knowledge about local services and activities.
• Team support – working closely with our Family Support Workers and Community Family Workers to ensure families receive the help they need.

About You:

• A confident and friendly communicator, comfortable speaking with families and professionals.
• Organised and proactive, with experience in administration, reception, or customer service.
• Passionate about making a difference in the community.
• Able to multitask and manage a busy, varied workload.

Why Join Us?

This is an opportunity to be part of a dedicated team making a real impact on the lives of children and families. Whether you’ve worked in a school, reception, customer service, or a similar role, this could be the perfect next step in your career.

If you’re looking for a meaningful role where every day brings variety and purpose, we’d love to hear from you!

As a member of the Aspire Foundation Team we will offer you;

• Support – through termly or six weekly supervisions and an Annual Performance Review.
• Training – on-going continued professional development which could include on
• the job training, work shadowing, courses and qualifications – all depending on
• what you need as a person and what the organisation needs now and in the
• future.
• A workplace pension scheme to all qualifying staff.

As part of the recruitment process you will be asked to complete an interview and a short task related to the post of Community Information Administrator.

Any appointment will be subject to references (which we will request for all short- listed candidates) and a clear disclosure record from the DBS.

In accordance with our data retention policy, we will keep all paperwork related to the recruitment of this post for 6 months after which it will be destroyed.

Application Details:

Aspire Foundation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the same commitment. This position is subject to an enhanced DBS check.

Aspire Foundation aims to be an equal opportunities employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion or belief, sexual orientation, marriage or civil partnership status, pregnancy or race.

Please click on Apply Now to view the Job Description or to complete an online application.