Reception Manager/ Lead for Education Facilities, Band 5

Job summary

The Reception Manager/Lead for Education Facilities Post will provide essential day-to-day management of the Reception Team, both operationally and personally, whilst also offering high-level Training Room advice and support on all activities within both Redwood Education Centre at Gloucestershire Royal Hospital, and Sandford Education Centre at Cheltenham General Hospital.

The Post Holder will also be integral to the management of Health and Safety compliance and deliverables, within both Education Centre's.

The Post Holder will be able to work flexibly at both Redwood Education Centre at Gloucestershire Royal Hospital, and Sandford Education Centre at Cheltenham General Hospital to provide cross site Reception cover.

The Post Holder will play a pivotal role in supporting all Internal and External Training and Meeting events taking place at both Education Centre's, with the continued development of an effective, quality and customer focused service. Delivering the Reception Manager Portfolio, the Post Holder will inspire the Receptionists to be the best.

The Reception Manager/Lead for Education Facilities Post-Holder is to consistently provide leadership and support in a complex and rapidly changing environment, managing a varied, flexible, and what can be, a challenging work portfolio.

The Reception Manager/Lead for Education Facilities Post-Holder will work closely with the PGME Technologist to provide AV support within the Education Centres

Main duties of the job

Previous experience in a Supervisory/Management Capacity, ideally within an NHS/Medical Setting.

Strong planning and organisational skills to be displayed/evidenced in leading the Reception Teams, but also within the Education Centre Training Room booking programmes.

Working knowledge of Microsoft Office Packages alongside an awareness of the Trust Education Centre Booking System - "Bookwise Education."

Demonstrable ability to successfully manage multiple activities and maintain focus on priorities in order meet deadlines, which are often conflicting.

Ability to work alone and make informed safe decisions without the prior approval/supervision of the direct Line Manager.

Develop highly motivated, skilled and engaged Reception Teams, committed to delivering the best experience for all Education Centre Stakeholders, and supporting their position to succeed in the ever changing Educational and Meeting Landscape.

Manage complex and demanding communications effectively and productively - these to be with a range of Internal and External Colleagues at all levels as well as partnering organisations.

Effectively engaging with all Education Centre Colleagues to identify opportunities to extend and improve our Education Centre Standards not only with respect to Educational/Meeting Delivery and Training environments, but overall experience.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

08 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year (pa, pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-25-T0741

Job locations

Redwood Education Centre

Gloucester Royal Hospital

Gloucester

GL1 3NN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.