Veterinary Receptionist
Gloucester
Wood Veterinary Group is looking to recruit an experienced receptionist to join our administrative team at our busy 24/7 Animal Hospital in Quedgeley. The role and responsibilities are listed below.
The Role:
To become part of our small animal veterinary receptionist team working at our main animal hospital in Quedgeley to provide excellent, professional customer service to our valued clients.
Skill Set:
• Excellent administrative, numeracy and computer skills
• Professional, confident telephone manner
• Proven customer service skills with excellent communication
• Ability to work to own initiative, multi-task and adapt to fast changing situations
• A methodical working approach, attention to detail and accuracy
• Good organisational skills
• A calm, compassionate and empathetic nature
• Previous experience within a veterinary setting would be advantageous
• Previous pharmacy experience is beneficial
• Full training will be provided
Main Responsibilities:
• Meeting and greeting clients at the front reception desk
• Answering our very busy phone lines
• Dealing with client queries and concerns face to face, via phone and email
• Liaising with other teams in the hospital, often involving detailed clinical information
• Cash handling/card payment processing
• Taking critical messages and repeat prescription requests
• Dispensing veterinary medications and becoming familiar with our pharmacy
• Ensuring an efficient and welcoming client experience
Contract:
• Full or Part Time options available
• Varied shift pattern to cover opening hours 7.45am to 8pm comprising of early shifts 7.45am to 3.45pm and late shifts 11.30am to 7.30pm
• Part of a weekend rota with days off in lieu
• Start date: November/December 2025
• CPD allowance
• 6 weeks holiday, inclusive of bank holidays
• Competitive salary
• Staff discount on veterinary services
Should you feel you are able to fulfil the requirements of the job, then email CV and covering letter to our Head Receptionist, by clicking on Apply Now.
Applications received without covering letter and CV will not be considered.
Closing Date for Applications: 31 October 2025.
