Customer Service Manager
Cheltenham
Salary:£27,873
Closing Date:14 Oct 2026
Vacancy Type:Full Time
Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?
Join B&M as a Customer Service Manager in our Cheltenham store and be the driving force behind a brilliant shopping experience!
This is a hands-on leadership role where you’ll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.
It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.
What you’ll be doing
Leading the front end, making sure every customer gets great service
Keeping queues moving and the experience fast, friendly, and efficient
Handling customer queries, issues, and feedback with confidence and care
Driving service standards, KPIs, and customer satisfaction scores
Creating a welcoming, positive store atmosphere customers enjoy
What you’ll bring
Experience managing cash processes with accuracy
Proven ability to lead teams in fast-paced environments
Passion for delivering great customer experiences
Confidence to handle challenges and make quick decisions
Results-driven with a focus on high service standards
Why B&M?
There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
If you love working with people and want to make a real difference on the shop floor, apply now and bring your energy to B&M!
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
To apply, please click on button below. You may need to 'Search and Apply' using relevant search criteria and the correct branch location. We do our best to keep our website as up to date as possible but if the advertiser is no longer advertising the role, you will not be able to apply. Please do not hesitate to let us know if this is the case. Please state you saw this advert on GlosJobs when applying.
