Customer Service Supervisor
Gloucester
Salary:£12.89 per hour
Closing Date:17 Sep 2026
Vacancy Type:Part Time
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in ! This is a permanent, part time role working 20 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.
We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You will also:
Be passionate about delivering exceptional customer service
Ensure colleagues demonstrate the appropriate behaviours in the checkout area
Provide colleagues with the appropriate skills and knowledge
Be highly visible and approachable to customers and colleagues
Operate and deliver processes that ensure the store meets all legal requirements
Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that you have the following:
Experience supervising/managing a small team, in a fast paced retail environment
Strong numerical and problem solving skills
A flexible approach and a ‘can do’ attitude
The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more!
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
To apply, please click on button below. You may need to 'Search and Apply' using relevant search criteria and the correct branch location. We do our best to keep our website as up to date as possible but if the advertiser is no longer advertising the role, you will not be able to apply. Please do not hesitate to let us know if this is the case. Please state you saw this advert on GlosJobs when applying.
