Retail Operations Manager

Reference: 13350
Location: Cheltenham, United Kingdom
Closing Date: 29/10/2026

The Role

Responsible for identifying and delivering improvements to our existing retail systems, processes and relationship with third party suppliers. Works closely with the wider Retail Support team to identify ongoing issues and plan changes to address them.

Business operational owner for retail process and relationships with suppliers. Works with the business to ensure retail’s needs are met on key change projects. I am the voice of the stores and act as the gatekeeper for tasks and activity ensuring that they have the capacity to deliver and flagging any risks and concerns.

You Will

• Be the retail expert for large scale business change projects, providing a voice for the stores.
• Work collaboratively with key areas of the business on wider projects impacting retail.
• Hold relationships with central functions to ensure retail needs are met in the business.
• Have a good understanding of retail systems and be the operational owner of projects affecting retail stores.
• Work collaboratively with the retail support team in supporting the retail store estate.
• Hold the relationship with suppliers to ensure that services are meeting their potential.
• Ensure supporting documentation and training materials for the stores are up to date, simple, easy to use and effective.
• Engage and partner with Heads Of, Area Leaders and other field colleagues to embed new initiatives, launch new projects, and ensure a smooth transition to Business as usual on store processes.
• Carry out store visits to understand how operational initiatives are landing in store.
• Complete store operations audits and provide coaching to store leadership teams on areas requiring improvement.
• Gather feedback from stores and the retail leadership team to identify operational improvements and future learnings.
• Being the gatekeeper on all process and communication/engagement with stores between all head office departments and stores
• Be the first point of contact for retail stores for all operational issues.
• Support retail stores with issue resolution and holding departments accountable to processes.
• Managing workflow for retail teams by utilising the Workload Planner.
• Supporting Head office departments with queries relating to retail stores and ensuring their processes are fit for purpose.
• Work closely and collaboratively with members of the Retail Support team, utilising their areas of expertise to help inform any decisions and support them with their initiatives.
• Work alongside the communications team to ensure all stores are briefed adequately on operational activity.
• Support other departments with on boarding new suppliers that affect the retail team to ensure our requirements are met.
• Project manage key initiatives, engaging and communicating with key stakeholders at critical stages with vital information, ensuring successful outcomes through thorough planning.
• Communication effectively and confidently with a range of stakeholders across the business as well as our suppliers.
• Maintain business relationships with key external parties/suppliers (e.g. CCS McLays, Macro) and work closely with them to ensure the business receives adequate service, we are working at our operational best and any failures are resolved or compensated for.
• Identify any retail needs and requirements, briefing these in directly to suppliers or via procurement. Any new consumable or process should adhere to the business requirements of being sustainable and ethical as well as cost effective.
• Raising Purchase Orders for retail operations suppliers

You Are

• From a store operations background having worked in stores. You have a deep understanding of how stores work and what they need to operate effectively.
• Experienced in stakeholder management with the ability to influence at all levels.
• A confident communicator and able to build relationships cross functionally.
• Able to work independently and self-motivated.
• Well organised and a logical thinker.
• Able to prioritise your and your team’s workload.
• Focussed on delivering results.
• Able to drive positive change.
• Experienced in leading, managing and training teams effectively

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme 
• A range of local discounts with businesses across Gloucestershire

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Who we are

Superdry have been making world-class product for over 20 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style-obsessed consumer, whilst leaving a positive environmental legacy.

Together with our CEO, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. 

Our brand direction has never been stronger, evolving American Prep to resonate with a new generation of customers.

We are now on an exciting journey having reset our brand returning to our design-led roots and we are looking for talented people to join us.