Retail Store Manager

Retail Store Manager - Central Gloucester

Salary: £28,000

Role Purpose

The Retail Store Manager will lead the day-to-day running of the Central Gloucester store, driving sales performance, delivering exceptional customer experience, and ensuring operational excellence throughout both peak and off-peak trading periods. This role is central to maintaining high standards, motivating a team, and ensuring the store consistently reflects the brand's values.

Key Responsibilities

Sales & Performance Leadership

• Drive store sales and deliver against company KPIs.

• Provide timely, accurate, and insightful data to HQ to support sales strategy development.

• Identify opportunities to improve store performance and share recommendations based on daily operational experience.

Operational Excellence

• Oversee all core operational procedures including stock management, merchandising, and store presentation.

• Maintain accurate stock levels and ensure efficient stockroom organisation, particularly post-peak.

• Ensure compliance with established processes and company standards.

• Use Microsoft Office tools confidently to complete reporting and administrative tasks.

Customer Experience

• Keep the customer at the heart of every decision and interaction.

• Act as the escalation point for customer issues, resolving concerns with professionalism and empathy.

• Lead by example in delivering exceptional service.

Peak Season Responsibilities

Team Recruitment & Leadership

• Recruit, train, and onboard additional seasonal colleagues.

• Deliver a comprehensive induction experience supported by HQ resources.

• Delegate effectively to encourage team growth and ownership.

• Recognise strong performance and manage underperformance appropriately.

• Maintain high morale and a positive team culture during the busiest trading periods.

Off-Peak Responsibilities

Store Development & Continuous Improvement

• Reorganise merchandise and stockrooms following peak season.

• Engage with wider business initiatives and communications.

• Reflect on peak season learnings and identify training needs for yourself and the team.

• Use quieter periods to strengthen operational foundations and prepare for the next peak cycle.

Skills & Experience Required

• Strong leadership skills with experience motivating and developing teams.

• Excellent customer service and problem-solving abilities.

• Highly organised, energetic, and able to manage multiple priorities.

• Confident decision-maker with sound judgement.

• Computer literate with good working knowledge of Microsoft Office programs.

• Previous retail management experience is highly desirable.

Personal Attributes

• Customer-centric mindset.

• Calm under pressure, especially during peak trading.

• Proactive, solutions-focused, and commercially aware.

• Approachable, supportive, and confident in leading others.