Aftersales Manager

Aftersales Manager - Premium Brand
Gloucester (Gloucestershire)

70,000 OTE - basic salary in the region of 50,000 . Company Car.

We have an opportunity for an experienced Aftersales Manager to Join a Premium Franchised Dealership, in the Gloucester (Gloucestershire).

The successful candidate will have a track record of Managing a Busy Aftersales Business, delivering Financial Performance and great Customer Service.
Excellent earning potential.

Job Description

• As the Aftersales Manager, you will be responsible for delivering a great customer experience by implementing and managing robust processes. The person we are looking for will have the skills and experience to focus a large team on the key drivers of customer satisfaction.
• Your brief will be to deliver the financial budget and KPIs for the department; this will include managing productivity and efficiency levels of the workshop, the vehicle health check process and the sales of added value products, such as service plans and extended warranties, all of which are key to the department's financial success.
• To manage the training and development program for the team to meet the Brand requirements.
• Maintain a safe and healthy working environment for all staff and ensure all health and safety requirements are complied with.

The Successful Applicant

• At least 2 years' experience in a similar role running a Franchise Aftersales department. Premium Brand experience would be an advantage.
• Strong leadership skills, particularly the ability to lead by example.
• Motivate your team to deliver exceptional levels of customer satisfaction.
• Keen eye for detail, able to review data and refine processes.
• Open and flexible leadership style with excellent communication skills.
• Had no more that 3 employers in the last 6 years.

If we have not responded to your application within 7 working days please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
Please visit our website to view our Privacy Policy.

Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.