Sample Lead - Operations & Data Management

Sample Lead - Operations & Data Management
Location: Cheltenham
Salary: Competitive

About the Role:
We are seeking a detail-oriented and proactive Sample Lead to join a dynamic and fast-paced team based in Cheltenham. This hands-on position combines sample management with administrative precision, data handling, and cross-functional communication. You will play a critical role in the operational success of our Sample function, ensuring smooth sample flow, stock integrity, and timely delivery. As a point of escalation for day-to-day operations, you'll ensure that processes run efficiently while maintaining a high level of accuracy and attention to detail.

Key Responsibilities:

Operational Ownership & Sample Management
. Oversee the efficient operation of sample seasons and workflow.
. Track, record, and manage the movement of all samples, ensuring timely delivery.
. Maintain the integrity of the sample library, ensuring proper storage, rotation, and accessibility.
. Coordinate stock movement between HQ and the warehouse, ensuring accuracy during receipts and dispatches.
. Process internal and external sample requests promptly and accurately.
. Manage showroom stock and support clear-downs when necessary.
. Uphold cleanliness, safety, and housekeeping standards across sample locations.
. Identify and resolve issues within sample management systems.

Logistics, Shipping & Documentation
. Manage outbound parcel shipments, ensuring timely and accurate dispatch.
. Monitor and follow up on inbound sample shipments, keeping stakeholders informed.

Administrative & Financial Reporting
. Own all reporting related to samples, ensuring timely and accurate data is available.
. Maintain accurate records of stock, tracking all physical movements within the system.
. Support operational discipline by ensuring processes are adhered to and followed consistently.

Cross-functional Collaboration & Support
. Act as the primary point of contact for all sample-related inquiries.
. Work closely with internal teams (Design, Buying, Showroom, etc.) and external partners to ensure sample flows align with business priorities.
. Flexibly manage SMS processes to meet evolving business needs.

Ideal Candidate Profile
. Strong IT skills, particularly with Excel and data management systems.
. Exceptional accuracy and attention to detail, especially in fast-paced environments.
. Excellent communication skills with the ability to collaborate across multiple teams.
. Ability to solve problems and make operational decisions quickly and effectively.
. Comfortable working both independently and as part of a team.

What's in it for you?
. Competitive Salary
. 25 Days Holiday (plus bank holidays)
. Birthday Day Off - celebrate you!
. Increased Benefits with length of service (e.g., pension contributions, extra holiday days).
. Enhanced Maternity & Paternity Pay
. Generous Staff Discount & Staff Shop

If you're looking for an opportunity to be part of a vibrant team and help drive operational success, this is the role for you. Apply now to take the next step in your career in Cheltenham!

How to Apply:
. Apply now, and a member of the Workforce team will be in touch to schedule your assessment and get you on the road!
. Or simply call or email on: P: (phone number removed) M: (phone number removed)
E: (url removed)