Internal Sales Manager

Internal Sales Manager

Location: Gloucester

Hours: Full time Monday to Friday

Salary: Competitive

Key Responsibilities of an Internal Sales Manager:

• Lead, mentor and support the Customer Service team to drive performance and engagement

• Monitor KPIs, analyse performance data and implement improvements

• Identify, document and maintain departmental processes and procedures

• Provide regular performance and activity reports to the Sales Director

• Act as a key point of contact for customers via phone, email and WhatsApp

• Ensure accurate and timely order processing

• Resolve customer queries and escalate complex issues where required

• Maintain high levels of customer satisfaction and identify service improvements

• Develop strong product knowledge to provide accurate information and guidance

• Support Area Sales Managers with quotations and order management

• Maintain accurate and up-to-date CRM records

• Conduct outbound calls and follow up quotations to generate new business

• Oversee the distribution of sales literature and support business development activity

Key Skills of an Internal Sales Manager:

• Minimum 2 years experience in a Team Leader or Supervisor role within a customer support environment

• Strong communication and interpersonal skills

• Excellent organisational and problem-solving abilities

• Experience using CRM systems

• Analytical mindset with the ability to monitor data and identify trends

• Proficient in Microsoft Office, including Excel, Word and Outlook

• Knowledge of customer service best practice (desirable)

• Experience within a product-based environment (desirable)

• Ability to multitask, work independently and take a proactive, solutions-focused approach