Logistics Assistant

Reference: 13177
Location: Cheltenham, United Kingdom
Closing Date: 21/08/2026

The Role

Our logistics department supports the business by managing the flow of our amazing product from our suppliers to our customers. We have a complex operation consisting of a global network of consolidation centres and distribution centres that requires expert leadership and strong relationships with our international 3PL and freight partners.  

As Logistics Assistant, you will support the day-to-day flow of product through our distribution centres and on to our customers. Working closely with the Logistics Manager and our 3PL and carrier partners, you will help drive operational performance, resolve day-to-day issues, and act as a point of contact between our 3PLs, the distribution centres, head office functions and customer service teams. The role suits someone confident managing competing priorities, comfortable working with service providers to keep standards on track, and skilled at building strong relationships across the business.

We're committed to supporting flexible ways of working and are open to discussing hybrid working arrangements for this role. A balance of office and home working can be agreed to support both business needs and individual flexibility.

You Will

• Support the smooth flow of inbound goods into our distribution centres
• Work with customs teams to help resolve documentation and clearance issues
• Monitor DC receipt processes, escalating issues to operations and IT teams as needed
• Help drive fulfilment and delivery performance in line with agreed standards
• Act as a point of escalation for distribution centres, internal customers and 3PL partners
• Support customer communications relating to fulfilment, ensuring issues are resolved swiftly
• Work with 3PL and carrier partners to keep shipment information accurate and timely
• Support the Logistics Manager with performance reviews and improvement plans
• Build and maintain strong working relationships across 3PLs, logistics teams and head office
• Provide insight & advice to head office on logistics matters, supporting decisions on service and cost

You Are

• Experienced in logistics or supply chain, with a good grasp of end-to-end flows
• Analytical with strong attention to detail
• A proactive problem solver, comfortable working to tight deadlines
• Confident engaging with service providers to ensure agreed standards are met
• A strong communicator, comfortable engaging with stakeholders at all levels
• Skilled at building relationships across teams and with external partners
• Methodical and accurate, with the curiosity to ask why when something doesn’t look right

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from discount in store and online
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. 

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. 

We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?