Business Centre Manager

WHAT'S IN IT FOR YOU?
Opportunity to lead and manage a thriving business centre
Work in a dynamic and customer-focused environment
Support a company with a clear mission to be the first choice for flexible workspace and business support
Engage in diverse responsibilities including sales, account management, and facilities management
Develop your leadership and coaching skills within a professional team
Build strong relationships with a variety of clients and stakeholders
MUST HAVE'S
Proven success in sales and business development
Excellent communication skills, both written and verbal
Strong negotiation abilities
Leadership experience, including coaching and mentoring
Professional appearance and attitude
Highly organised with good time management skills
Competent in MS Office, CRM, and billing software
NICE TO HAVE'S
Experience in facilities or centre management
Knowledge of health, safety, security, GDPR and Money Laundering regulations
Strong problem-solving skills and creative thinking
SO, WHAT WILL YOU BE DOING?
Managing key client accounts to build strong, beneficial relationships
Driving sales through upselling, cross-selling, and identifying new opportunities
Conducting centre tours for prospective clients
Promoting the business centre locally via networking and referrals
Overseeing day-to-day client needs to ensure high customer satisfaction
Renewing and expanding client portfolios to maximise revenue
Handling billing, invoicing, and debt recovery in collaboration with Finance
Monitoring occupancy, debt, and renewal activities using CRM systems
Managing customer complaints and resolving issues satisfactorily
Line managing and developing Customer Service Assistants
Ensuring health, safety, security, GDPR and operational compliance
Managing supplier relationships, contracts, and facilities management
HELPFUL EXTRAS
Supportive team environment
Opportunities for professional development and growth
Positive, proactive workplace culture
Interested? Send your CV to i2i Recruitment today!

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.