Product Executive – Travel

No Agents please

Are you passionate about travel with a positive energy to support the delivery of a wide portfolio of exciting travel product ? Do you have experience of contracting hotels or itineraries with a solid geographical knowledge of locations and attractions in the UK? If yes, then please read on !

We are looking for an exceptionally organised and conscientious Product Executive, to work with the Head of Product to deliver unique and exciting itineraries that appeal for customers of our wide range of travel brands. A positive “can-do” attitude and highly self-motivated, you will get things done using your excellent communication negotiation and relationship skills.

Key accountabilities include:

• Support in the delivery of the product strategy and volume plan in line with the overall Strategic Plan

• Assist with the preparation of getting product ready for sale - 
    Preparing research and background information content for Product Development plans – to help with the creation and development of new and existing products
 Inputting into Product Set Up Sheets, and/or equivalent briefing documents 
 To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements To maintain the various spreadsheets that control requirements and bookings for all hotels used, such as the Bed Plans.
 Loading Products into Tour Manager and maintaining and updating with accurate costs where necessary. Monitoring which costs remain as Estimates and need to be finalised.
 Ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with. Respond to queries, under guidance, and log and file contracts accordingly.
 Send information requests to hotels, such as Mobility Questionnaires and Health & Safety Audit Forms and ensure completion within set timeframes.  
 Assist with the preparation of Sales Training briefings   
 Support with checking marketing content (e.g. brochures/website) and Final Travel Documents content – to make sure our holidays are marketed correctly
• Deal with general day to day correspondence from suppliers, such as Stop Sales, and any other related administration
• Help to monitor sales and ensure product stock levels are in line with budget aspirations 
• Be a key player in the daily operations of the department - consistently delivering and fulfilling the needs of our internal and external stakeholders.
• Be aware of customer feedback and support in the adaptation and improvement of tours where appropriate
• Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
• Liaise with Operations Assistants, Transport Assistants and Ticket & Attractions Controller to help deliver all operational elements of the product to a high standard
• Undertake Competitor Analysis as and when required, share findings and ideas for improvements
• Administer Tour Changes through the JG Tour Changes process and ensure  brochure/web errors are logged 
• Be prepared to take an out-of-hours call if any urgent queries arise relating to anything you would be able to assist with Liaise with Finance to answer queries about hotel rates and contractual terms

The ideal candidate will be a strong administrator, with a good level of Excel skills. Continually reviewing efficiencies and improvements to processes, with excellent attention to detail,  you will also have a strong eye on delivering exceptional customer service. This is a great opportunity to join a forward thinking business with a collection of fantastic travel brands, and be a part of an exciting growth journey.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer by clicking on Apply Now.